Automotive Technician Jobs

About The Position

Requirements

• Associate's degree in a technical field, military training, or equivalent with 1-5 years of experience.
• Basic knowledge of electrical, pneumatics, and strong mechanical skills.
• Knowledge of PC Hardware repair.
• Ability to gain knowledge of products serviced by Snap-on Equipment, as well as internal procedures.
• Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
• Must have strong communication skills and the ability to work directly with customers.
• Must possess a valid driver’s license.
• Must possess the ability to work from home and be a self-starter.
• Proficiency in Microsoft Office Suite applications
• Daily travel required (occasional overnight stays)

Responsibilities

• Ability to follow Snap-on’s Safety priorities and maintain a safe working environment through awareness and focus.
• Ability to use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
• Repair, maintain, and install equipment in assigned territory and follow clearly established standards for repair response time, prioritization, and customer communications.
• Assists Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers assigned.
• Manage customers’ equipment needs during and after warranty periods.
• Resolves customer problems and ensures customer satisfaction.
• Sells contracts, updates/upgrades, and parts in the assigned territory.
• Calls on the customer prior to the warranty or contract termination date.
• Makes cold calls to pursue the sale of service contracts.
• Ability to resolve customer problems and ensure customer satisfaction.
• Schedules regular site visits with customers to provide timely, accurate equipment service.
• Administrative duties such as obtaining onsite customer signatures, inventory management, and fleet management.