Automotive Service Advisor Jobs

About The Position

Requirements

• Working knowledge of the mechanical operations of vehicles.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employee.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.
• Valid Driver’s License.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Meets dealership’s standards for repair/order production.
• Follows Safeguards rules and regulations.