Service Advisor/ASM

Hudson Automotive Group • Morristown, TN

13d • $80,000 - $100,000 • Onsite

About The Position

Morristown Chevrolet, a proud member of Hudson Automotive Group, is actively seeking motivated and customer-focused Service Advisors to join our award-winning, high-volume service team. This is an opportunity to join a dealership with a strong reputation, loyal customer base, and a commitment to employee development. We provide the training, support, and advancement opportunities needed to help you succeed and maximize your earning potential. As a Service Advisor, you'll serve as the primary liaison between customers and our service department by greeting customers, creating an exceptional service experience, listening to customer concerns and accurately documenting service needs, presenting maintenance recommendations and repair solutions, providing estimates, repair timelines, and service updates, coordinating with technicians to ensure repairs are completed efficiently, building long-term customer relationships through trust and transparency, managing repair orders from write-up through vehicle delivery, and consistently delivering outstanding customer satisfaction.

Requirements

• Previous customer service experience
• Proven ability to deliver an exceptional customer experience
• Excellent communication and interpersonal skills
• Ability to successfully guide customers through the service process
• Strong emotional intelligence and problem-solving skills

Nice To Haves

• Previous Service Advisor experience
• Automotive sales or service experience
• CRM software experience
• Experience working in a fast-paced customer-facing environment
• Self-motivated and goal-oriented
• Professional and dependable
• Team-focused with a positive attitude
• Coachable with a desire to learn and grow
• Passionate about customer satisfaction and achieving results

Responsibilities

• Greeting customers and creating an exceptional service experience
• Listening to customer concerns and accurately documenting service needs
• Presenting maintenance recommendations and repair solutions
• Providing estimates, repair timelines, and service updates
• Coordinating with technicians to ensure repairs are completed efficiently
• Building long-term customer relationships through trust and transparency
• Managing repair orders from write-up through vehicle delivery
• Consistently delivering outstanding customer satisfaction

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Paid Vacation & Holidays
• Accrued PTO
• Employee Development & Training Programs
• Career Advancement Opportunities
• Employee Discounts on Vehicles, Parts & Services
• Balanced Work Schedule
• Manufacturer Incentives & Performance Bonuses
• Yearly PTO Accrual
• Flexible 5-Day Work Week with Alternating Saturdays
• Company-Paid Training & Career Development
• Clear Internal Advancement Opportunities
• High-Volume Service Department with Established Customer Base
• Supportive Leadership Team Invested in Your Success
• Part of One of the Largest Automotive Groups in the Southeast

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed