Service Advisor
Hendrick Automotive Group•Charlotte, NC
•Onsite
About The Position
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Requirements
- Working knowledge of the mechanical operations of vehicles.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employee.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
- Valid Driver’s License.
Responsibilities
- Works with customer and technician to identify required maintenance.
- Advises customers on necessary/suggested services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Maintains CSI at or above designated standards.
- Meets dealership’s standards for repair/order production.
- Follows Safeguards rules and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
