Associate Director Jobs

About The Position

Requirements

• Bachelor's Degree
• 5-8 years of experience
• Experience leading gift entry/gift processing, including reconciliation with finance, and applying strong data integrity and quality control standards.

Responsibilities

• Lead the daily operations of the Advancement Information Systems (AIS) team.
• Establish and manage workflows, protocols, service standards, and internal controls for data, reporting, and gift processing functions that reflect best practices.
• Serve as the primary escalation point for complex AIS issues; assess root causes and implement solutions in coordination with key stakeholders.
• Evaluate AIS practices and partnerships and recommend improvements to strengthen efficiency, accuracy, and service quality.
• Support system readiness and continuity as Trinity advances its conversion to Slate CRM, proactively identifying and flagging operational and data-related gaps.
• Supervise three Gift Recording and Data Integrity Specialists, ensuring clear performance expectations, consistent accuracy, and high customer service standards.
• Manage workload distribution and workflow oversight to ensure timely completion of gift processing and data integrity tasks.
• Recruit, hire, onboard, train, and retain staff; provide coaching, performance feedback, and professional development support.
• Foster a collaborative, accountable team culture aligned with accuracy, responsiveness, and continuous improvement.
• Own and enforce data integrity standards, policies, and procedures for constituent and giving records in Slate.
• Develop and implement audits and quality checks to maintain data completeness, consistency, and reliability, minimizing institutional risk.
• Resolve complex constituent and gift record issues and provide standards-based guidance to advancement colleagues.
• Maintain and update policies, procedures, and training materials to ensure consistent application across the division.
• In collaboration with the director of database management, develop, maintain, and troubleshoot scheduled reports, dashboards, and recurring data outputs supporting fundraising, prospect management, reconciliation, and leadership decision-making.
• Identify trends, reporting gaps, and data concerns; propose and implement improvements to enhance decision support and operational effectiveness.
• Lead gift entry and gift processing workflows to ensure accurate, timely, and compliant recording of all contributions, including gifts, pledges, payments, matching gifts, adjustments, and complex transactions.
• Ensure appropriate crediting and documentation of donor intent; maintain compliance with gift acceptance policies, audit requirements, and reporting standards.
• Partner with Accounting Services to support reconciliation, resolve discrepancies, and ensure alignment between Advancement and Finance records.
• Serve as the operational liaison with Information Technology and Accounting Services regarding system functionality, integrations, access, and data flow concerns.
• Perform other related duties as assigned and based on departmental need.

Benefits

• medical
• wellness
• dental
• vision
• retirement savings with employer match
• flexible spending
• health savings accounts
• disability
• life insurance
• paid leave
• other paid time off benefits
• tuition benefits for employees and their dependents
• a variety of other employer-sponsored and voluntary fringe benefit programs