Assistant City Manager Jobs

About The Position

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide daily team leadership and work direction to ensure effective, compliant delivery of personalized and complex service and advice.
• Coach colleagues through observations, oversight, and communication to reinforce proactive advice, product recommendations, and customer financial confidence.
• Lead and coach the team on advice strategies, products, services, and achievement of daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help customers meet their goals.
• Identify advice opportunities, referrals, and leads to support customer acquisition, retention, profitability, and business growth.
• Manage self-generated, partner, retail-to-retail referral, and campaign leads; conduct customer outreach and schedule or host appointments.
• Handle critical, high-risk, or escalated customer issues and determine appropriate resolutions, including ways to prevent recurrence.
• Participate in community events and promote the TD brand while serving community needs.
• Create a welcoming customer environment through active listening, clarifying questions, personalized service, and support during challenging times and life events.
• Build partnerships between colleagues handling daily transactions, platform bankers, and other partners to enable effective referrals.
• Maintain optimal colleague schedules to meet customer demand and compliance requirements.
• Maintain inviting and compliant Store common areas, including the lobby and frontline.
• Lead operational compliance across teller and platform operations, and oversee completion and quality of daily processes and transactions.
• Support efficient Store operations, policy and procedure adherence, audit readiness, and operational excellence planning.
• Perform daily Store activities as needed, including account maintenance, wire transfers, opening and closing, and cash management.
• Manage vault operations, including monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance, escalate non-standard or high-risk activity, and ensure due diligence and accurate documentation.
• Support timely and accurate business processes, process improvement, and compliance with the Bank Code of Conduct.
• Lead a high-performing team by providing feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives; monitor performance and address or recognize it in a timely manner.
• Ensure colleagues follow bank policies, procedures, conduct guidelines, and requirements for customer interactions, products, and services.
• Share knowledge and expertise, communicate issues promptly, encourage strong partner relationships, and support escalation of business challenges.
• Participate in recruitment and selection, promote a fair and diverse workplace, and act as a brand champion.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards