Analyst Jobs

About The Position

Requirements

• Ability to manage multiple tasks simultaneously while adapting to changing priorities.
• Strong decision-making skills and ability to perform effectively under pressure.
• Experience analyzing large data sets from multiple information sources and developing appropriate action plans.
• Strong customer service skills with experience supporting internal and external stakeholders.
• Prior dispatch experience in an operations center environment.
• High School Diploma or GED required.

Nice To Haves

• Experience working in utility operations centers, emergency communications centers, dispatch centers, or similar operational environments.
• Hands-on experience in an operations center setting.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong organizational and problem-solving abilities.
• Ability to lead, collaborate, and contribute effectively in team environments.

Responsibilities

• Gather and analyze customer calls and multiple data sources to determine the location and cause of service interruptions.
• Coordinate and dispatch field personnel and response teams to address operational issues and emergency situations.
• Perform workforce callouts for service restoration, emergency response, planned overtime, and shift coverage.
• Monitor operational activities and ensure timely response to incidents.
• Develop and execute action plans based on data analysis and operational requirements.
• Maintain accurate records and documentation of operational activities.

Benefits

• Comprehensive benefits package