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AI Engineer

CCC Intelligent Solutions•Chicago, IL

About The Position

You will build and ship LLM-powered customer features and agentic workflows that automate routine claim tasks and guide customers through the rest. The role emphasizes measured accuracy, reliable operation, and privacy and security by design. Agents operate as steps within deterministic workflows, and agentic coding tools are used daily, with the engineer responsible for system design, security, debugging, and reviewing generated code. You will own features end to end, from scoping with product managers and data scientists through production operation. You will develop and maintain NLP pipelines, durable event-driven services, claim-data models, evaluation and observability practices, and privacy and security controls. The role participates in a shared on-call rotation and expects technical design documents before significant changes. Success includes shipping an LLM feature within six months with evaluations running in CI and a measurable impact; catching regressions before customers experience them; building services resilient to retries, partial failures, and model migrations; and making model activity traceable and auditable.

Requirements

  • At least 3 years of professional software engineering experience, including having shipped and operated at least one LLM-powered feature in production.
  • Typed, tested, asynchronous Python and TypeScript code, with substantial depth in at least one of the languages.
  • Experience designing evaluations for LLM output and shipping guardrails.
  • Daily production use of an agentic coding tool such as Claude Code, Cursor, or GitHub Copilot, with the ability to explain how you constrain its context and verify its output.
  • Experience building pipelines that combine LLMs, semantic search, and classical NLP, including structured output, tool calling, embedding-based retrieval, and an example where a classical technique outperformed an LLM.
  • Experience with message- or event-driven architectures, including long-running workflows, retries, idempotent handlers, event-sourced state, and an LLM or agent step within a workflow.
  • Experience modeling and developing across relational, document, and graph databases, such as PostgreSQL, MongoDB, and Neo4j, including database selection, partition-key, consistency, and tenant-isolation decisions.
  • Experience building and operating backend services on Azure or AWS, and exposure to a durable workflow engine such as Temporal or Durable Task Scheduler.
  • Experience writing technical design documents to obtain team feedback and buy-in before implementation.
  • Clear written and verbal communication with technical and non-technical audiences, and the ability to give and receive code review.

Nice To Haves

  • React and TypeScript experience to deliver full-stack features.
  • Experience with chat, streaming, and citation-heavy AI experiences.
  • Experience with CI/CD pipelines and infrastructure as code such as Terraform or Bicep.
  • Experience with agent frameworks such as LangGraph and Microsoft Agent Framework, and agent tool-access approaches including MCP, A2A, command-line tools, and microservices.
  • Experience with LLM observability and evaluation tools such as LangSmith, Arize, or Braintrust, and OpenTelemetry-based tracing.
  • Experience designing A/B tests for AI features or what-if simulations that replay historical claims before a change ships.
  • Exposure to insurance, claims, or automotive repair domains.

Responsibilities

  • Ship LLM-powered features and agentic workflows in Python and TypeScript, from product and data-science scoping through production, and help define success metrics.
  • Write evaluations, guardrails, and feedback loops for trustworthy features; manage explicit token and latency budgets.
  • Use agentic coding tools and review generated code for correctness, security, and design issues before submitting pull requests.
  • Maintain and extend NLP pipelines that structure unstructured claim data using semantic search, classical NLP, and LLMs.
  • Build and operate durable, event-driven services with agents as steps in deterministic workflows and checkpointed model outputs to avoid repeating completed LLM steps on retries.
  • Trace model calls and agent steps for reconstruction and auditability, including citations to source documents, and connect tracing to alerts.
  • Model and query claims data across relational, document, and graph data stores.
  • Design privacy and security controls, including tenant isolation, least-privilege access for agents and tools, and rules governing data sent to model providers.
  • Write technical design documents before significant changes and obtain team feedback and buy-in before implementation.
  • Participate in a shared on-call rotation for services built by the team.

Benefits

  • 401K Match
  • Paid time off
  • Annual Incentive Plan
  • Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

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