Zone Supervisor 2027

Douglas Aquatics • Richmond, VA

6d

About The Position

A Douglas Aquatics Zone Supervisor oversees operations, personnel, and client relations across a zone of up to 15 swimming pool facilities, which may include country clubs, recreation associations, and apartment pools. The supervisor develops working knowledge of each facility’s mechanical operations, rules, client needs, gate procedures, and guest policies; trains and supports staff; inspects facilities; evaluates employees; and works to maintain safe, clean pools and high-quality service. The role reports directly to the respective Operations Coordinator and works closely with coordinators and upper management.

The position includes extensive preseason preparation, such as assembling and supervising opening crews, cleaning and preparing pools and facilities, installing ladders and diving boards, treating and balancing pools, training staff, and preparing schedules and supplies. During the season, supervisors conduct water tests, check staffing coverage and schedules, prepare audits, complete reports, work MOD shifts at pools, and respond to operational and client concerns. Regular contact with facility clients and participation in staff, coordinator, manager, and client meetings are expected.

This is a seasonal role with long hours and on-call availability 24 hours a day while working. Supervisors coordinate time off with the team and provide coverage for other supervisors. The job requires owning and operating a vehicle in good working order, tracking mileage, transporting supplies and occasionally chemicals, and keeping basic tools and a socket set. Douglas Aquatics provides a company cell phone, which must be carried at all times and used for company business. The supervisor must maintain a professional appearance, wear issued uniform clothing, and be physically able to lift at least 50 pounds and perform swimming and rescue skills required by certification.

Requirements

• Be certified in American Red Cross Lifeguarding, First Aid, and CPR for the professional rescuer, or equivalent.
• Own and operate a vehicle in good working order and use it to travel among facilities.
• Be available on call 24 hours a day while working.
• Be physically and mentally fit for the duties of the role.
• Be able to lift at least 50 pounds and manipulate pool maintenance equipment.
• Be able to physically perform swimming and rescue skills learned during certification training.
• Have good vision and hearing, or use corrective lenses and hearing devices if needed.
• Keep a basic set of tools and a socket set available for preseason duties.
• Track daily mileage and submit mileage forms weekly.
• Carry the company-provided cell phone at all times and use it for company business only.
• Keep facility keys returned to their lock boxes; failure to do so may result in a $100 fine.
• Work long hours and extended periods during the seasonal business, and coordinate time off and coverage with the team.
• Attend mandatory meetings and arrive on time.
• Wear issued uniform clothing, maintain a neat and well-groomed appearance, and wear closed-toe or tennis shoes; sandals and flip-flops are not allowed.
• Follow posted speed limits and park only in designated parking areas when driving to assigned facilities.
• Exhibit self-confidence, initiative, interpersonal and people-management skills, a professional attitude and appearance, leadership and motivational ability, problem-solving skills, and decision-making skills.

Responsibilities

• Manage operations, personnel, and client relations for a zone of up to 15 pool facilities.
• Learn each facility’s mechanical operations, rules, client needs, gate procedures, and guest policies.
• Train, support, and evaluate staff; inspect facilities and help employees deliver quality service.
• Develop professional relationships with clients, respond promptly to concerns, and discuss facility operations and performance with them weekly.
• Perform full water tests weekly and report results to the Operations Coordinator.
• Attend progress, coordinator, and manager meetings; call and lead staff meetings; provide status reports by established deadlines.
• Verify facility schedules provide the required staffing for facility hours and proper pool coverage.
• Prepare audits for rain days and overtime and compare hours worked with schedules.
• Prepare facilities for opening by assembling and supervising crews and coordinating cleaning, stocking, equipment installation, and other opening tasks.
• Operate and maintain pools until opening; treat and balance pools; train managers and appropriate staff in pool operation.
• Work with staff to prepare the season’s first schedule and deliver Blue Books, first-aid items, janitorial supplies, and other materials.
• Make copies of keys as needed and submit receipts and mileage according to the stated process.
• Visit and discuss pool operations with the pool contact person weekly.
• Follow checkout procedures for items supplied to facilities and apply items to job costing or client billing as appropriate.
• Work MOD shifts at pools to mentor and teach younger lifeguards and ensure daily operations are completed.
• Coordinate time off and arrange zone coverage with other supervisors and coordinators; complete day-off coverage forms and inform facility staff of coverage.
• Track daily mileage and submit mileage forms weekly.
• Carry and care for the company-provided cell phone, keep facility keys in their lock boxes, and maintain organized work materials and vehicle.
• Maintain professional conduct and appearance, follow facility and driving rules, and communicate concerns and suggestions to staff, managers, and coordinators.

Benefits

• Mileage reimbursement at a per-mile rate; mileage reimbursement checks are issued the Tuesday after weekly submission.
• Company-provided cell phone.
• Plastic bins provided to help organize vehicle and work materials.
• Office and lock-box keys issued.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed