Snow Zone Supervisor

ACACIA Facility Services LLC•Dover, DE

2d•$30 - $50

About The Position

The Snow Zone Supervisor oversees snow removal and de-icing operations for assigned routes, properties, and service areas. The role is seasonal, on-call, and weather-dependent, and requires working for the entire duration of snow events, which may exceed 30 hours. Snow removal operations may occur 24/7 as needed. The supervisor directs crews, coordinates equipment and materials, ensures work meets company and contract standards, and maintains safety and service documentation. The role also includes preparing for storms, communicating operational updates, inspecting work, and identifying improvements after major events.

Requirements

Valid U.S. driver's license; a CDL is preferred but not required unless specified.
Valid DOT Medical Card or ability to obtain one before the first day of employment.
Minimum 5 years of commercial snow and ice management experience.
Ability to operate large plow trucks.
Ability to operate salt spreaders, including V-box and bulk application units.
Ability to operate loaders and skid steers with pushers.
Ability to operate sidewalk and hand-operated equipment.
Experience directly managing crews of 5 or more, including equipment operators, drivers, and sidewalk labor.
Experience handling and applying bulk salt, brine, and other de-icing materials, with an understanding of proper application rates.
Demonstrated ability to diagnose and solve operational problems in real time during winter weather events.
Ability to work long, irregular hours during storms, including overnights, weekends, and holidays as needed.
Ability to pass a background check and drug test. Employment is subject to a mandatory 5-panel drug test, including THC, and compliance with the company's Drug-Free Workplace policy.
Ability to lift 50 lbs.
Ability to work outdoors in harsh winter conditions for extended periods.
Ability to climb in and out of heavy equipment safely.

Nice To Haves

CDL.

Responsibilities

Oversee snow removal and de-icing activities on assigned routes, properties, and service areas.
Deploy crews, equipment, and materials according to the operational plan for each storm.
Ensure plowing, salting, sidewalk clearing, and other service tasks meet company standards.
Adjust operational plans when conditions change, equipment fails, or staffing needs shift.
Complete required service documentation during and after events using apps and technology platforms.
Direct and supervise equipment operators, plow and salt truck drivers, and sidewalk crews.
Assign tasks, monitor productivity, and ensure team members understand their responsibilities.
Coach, train, and provide corrective feedback to crew members in the field as needed.
Coordinate with assigned subcontractors to ensure alignment with Acacia standards.
Communicate manpower needs, shortages, and staffing changes to operations leadership promptly.
Ensure equipment is fueled, loaded, staged, and ready before each event.
Monitor equipment performance and assist with basic troubleshooting when required.
Oversee handling, loading, and application of bulk salt, brine, and other de-icing materials.
Track and document material usage for each property.
Conduct pre-event site checks when directed and post-event inspections to verify service quality.
Ensure work meets contract specifications and safety standards.
Identify hazards, obstacles, and site-specific concerns that could affect operations.
Enforce safety protocols, including PPE use and equipment safety.
Communicate with Acacia leadership before, during, and after events; provide real-time updates on progress, issues, delays, and equipment failures.
Document work completion using required technology applications.
Immediately report customer concerns, incidents, or potential liability issues.
Prepare routes, equipment, and crews in advance of weather events.
Participate in post-storm debriefs and recommend staffing, equipment, or process improvements based on field observations.