Snow Zone Supervisor

ACACIA Facility Services•Dover, DE

About The Position

The Snow Zone Supervisor oversees snow removal and de-icing operations on assigned routes, properties, and service areas. The role deploys and supervises crews, equipment, and materials; ensures service is completed to company standards and contract specifications; adjusts plans as weather, equipment, or staffing conditions change; and documents work using required technology applications. The supervisor also manages equipment readiness and material usage, enforces safety protocols, communicates operational updates and issues to Acacia leadership, and participates in storm debriefs and continuous improvement.

Requirements

Valid U.S. driver's license.
Valid DOT Medical Card or ability to obtain one before the first day of employment.
Minimum 5 years of commercial snow and ice management experience.
Ability to operate large plow trucks, salt spreaders (including V-box and bulk application units), loaders, skid steers with pushers, and sidewalk or hand-operated equipment.
Experience directly managing crews of 5 or more, including equipment operators, drivers, and sidewalk labor.
Experience handling and applying bulk salt, brine, and other de-icing materials, including understanding proper application rates.
Ability to diagnose and solve operational problems in real time during winter weather events.
Ability to work long, irregular hours during storms, including overnights, weekends, and holidays as needed.
Ability to work for the entire duration of a snow event, which may exceed 30 hours.
Ability to pass a background check and a mandatory five-panel drug test, including THC; compliance with the company’s Drug-Free Workplace policy is a condition of employment.
Ability to lift 50 pounds, work outdoors in harsh winter conditions for extended periods, and safely climb in and out of heavy equipment.

Nice To Haves

Commercial driver's license (CDL).

Responsibilities

Oversee snow removal and de-icing activities on assigned routes, properties, and service areas.
Deploy crews, equipment, and materials according to each storm’s operational plan, and adjust plans as conditions change.
Ensure plowing, salting, sidewalk clearing, and other service tasks meet company standards and contract specifications.
Complete required service documentation during and after events using apps and technology platforms.
Direct and supervise equipment operators, plow and salt truck drivers, and sidewalk crews; assign tasks and monitor productivity.
Coach, train, and provide corrective feedback to crew members in the field.
Coordinate assigned subcontractors and communicate staffing needs, shortages, and changes to operations leadership.
Ensure equipment is fueled, loaded, staged, and ready; monitor performance and assist with basic troubleshooting.
Oversee the handling, loading, and application of bulk salt, brine, and other de-icing materials, and accurately document material usage.
Conduct directed pre-event site checks and post-event inspections to verify service quality.
Identify hazards, obstacles, and site-specific operational concerns, and enforce safety protocols, including PPE and equipment safety.
Communicate progress, issues, delays, and equipment failures to Acacia leadership before, during, and after events.
Report customer concerns, incidents, and potential liability issues promptly.
Prepare routes, equipment, and crews for upcoming weather events.
Participate in post-storm debriefs and recommend staffing, equipment, or process improvements.