Zone Lead - FT

At Home•East Ridge, TN

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones. The role maintains an active selling culture by ensuring visual elements meet documented company standards designed to drive sales. The ZL provides expertise in visual standards, merchandising techniques, fixturing, and implementation of in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The ZL helps team members build knowledge of visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The work involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The ZL plans and leads visual merchandising transitions, reinventions, assortment changes, and resets in conjunction with the Assistant Store Manager while maintaining visual integrity and an organized, clean environment. The position also plans and executes assigned workloads, participates in freight processes, stocks merchandise, maintains designated zones, and supports store goals related to sales, guest engagement, customer satisfaction, inventory control, safety, loss prevention, and expense control. The ZL coaches team members on visual priorities and reviews store scorecard data to improve metrics in assigned zones. Other duties may be assigned based on business needs. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise communication skills, including verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior, doing the right thing for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and team, and execute thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workload and assigned tasks to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in incoming freight and transition processes.
Process freight sorts and stock product in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in regular meetings or huddles about these areas.
Serve as a visual merchandising role model and coach, providing continuous learning opportunities to team members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Keep the assigned zone neat, clean, and organized, and ensure current signing and sets are maintained.
Perform other duties as assigned based on business needs.