Zone Lead - FT

At Home•Town of New Hartford, NY

9d•$15 - $19

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual elements meet documented company standards designed to drive sales and provides expertise in visual standards, merchandising techniques, fixturing, and implementation of in-store marketing elements, including signs, vignettes, endcaps, tables, and promotional displays. The Zone Lead influences Team Members to understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The position involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The Zone Lead supports visual merchandising processes by planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager. The role helps maintain visual integrity and a neat, clean, organized environment, and aims to inspire guests through compelling visual merchandising. It also supports task management, freight processing, stocking, customer satisfaction, inventory control, safety, loss prevention, expense control, and the customer experience. The Zone Lead coaches and trains Team Members, communicates visual priorities, reviews store scorecard data, and works to improve business metrics within assigned zones. Other duties may be assigned based on business needs. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise verbal and written communication and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required, including nights and weekends.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and team, and execute tasks thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support all aspects of the store’s visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment in designated zones.
Plan and execute daily and weekly workload and delegated tasks to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock product in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in team meetings and huddles on these subjects.
Serve as a role model and coach in visual merchandising, providing continuous learning opportunities to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store financial and business data from the store scorecard, including sales and expenses, and act within assigned zones to improve metrics.
Keep assigned zones neat, clean, organized, and up to date with current signage and sets.
Perform other duties assigned based on business needs.