Zone Lead

At Home Group•New Hartford, NY

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual aspects meet documented company standards designed to drive sales and provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements such as signs, vignettes, endcaps, tables, and first look/flash finds. These elements reinforce seasons, holidays, and promotions within designated areas. The Zone Lead helps Team Members understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior.
Ability to act in the best interests of Team Members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes by planning with the Assistant Store Manager and leading transitions, reinventions, product assortment changes, and resets while maintaining visual integrity and a neat, clean, organized environment.
Create compelling visual merchandising that inspires guests to discover ideas and solutions.
Plan and execute daily and weekly workloads and assigned tasks delegated by the Assistant Store Manager to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock products in designated areas, including down stocking and endcap maintenance, while maintaining an organized zone.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular team meetings and huddles on store operating priorities.
Serve as a role model and coach in visual merchandising, providing continuous learning opportunities.
Use daily interactions to communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Maintain a neat, clean, organized zone and ensure current signing and sets are in place.
Perform other duties assigned based on business needs.