Zone Lead

At Home Group • New Braunfels, TX

5d

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual aspects are set and maintained according to company standards that support sales. The ZL provides expertise in visual standards, merchandising techniques, fixturing, and implementation of in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The ZL helps team members build knowledge of visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking.

The ZL plans and leads store transitions, reinventions, assortment changes, and resets with the Assistant Store Manager, while maintaining visual integrity, organization, and an inviting customer environment. The ZL plans and executes assigned daily and weekly tasks, participates in freight processes, sorts and stocks merchandise, and maintains designated zones, including down stocking and endcaps. The role also supports customer satisfaction, inventory control, shrink reduction, safety, loss prevention, expense control, and the customer experience. The ZL coaches team members on visual priorities and customer-focused visual displays, reviews store scorecard data, and acts within assigned zones to improve business metrics. Other duties may be assigned based on business needs.

The position requires open availability, including nights and weekends, and the ability to work a flexible schedule that may include some holidays. At Home describes its mission as empowering people to design their best life at home through style, quality, and everyday value, and its vision as becoming the most loved home brand inspiring people to live beautifully every day.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Successful completion of a background check.
• Clear and concise verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
• Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
• Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
• Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
• Ability to work effectively independently and as part of a team.
• Strong attention to detail, including standards, processes, and marketing.
• Reliable and trustworthy, with ethical and honest behavior.
• Ability to promote teamwork, delegate appropriately, motivate self and others, and accomplish objectives with timely, thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a smart, safe, and fun work environment.
• Flexibility and creativity to manage multiple tasks as business priorities shift.

Responsibilities

• Support all aspects of store visual merchandising processes.
• Plan and lead transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager.
• Maintain visual integrity, current signing and sets, and neat, clean, organized designated zones.
• Plan and execute daily and weekly workload and assigned tasks to support visual merchandising, sales goals, and guest engagement.
• Participate in incoming freight and transition processes; sort freight and stock merchandise in designated areas.
• Perform down stocking and maintain endcaps.
• Support customer satisfaction, inventory control and shrink reduction, safety, loss prevention, expense control, and customer experience.
• Participate in regular team meetings and huddles on store operations and performance topics.
• Model and coach visual merchandising standards and techniques, providing ongoing learning opportunities to team members.
• Communicate and teach visual priorities and the creation of displays that support the customer experience.
• Review store scorecard financial and business data, including sales and expenses, and take action within assigned zones to improve metrics.
• Complete other duties assigned based on business needs.

Benefits

• Part-time 401(k) with employer match, listed among benefits for non-temporary positions.
• Dental, vision, life, and disability insurance.
• 25% store discount, including for seasonal team members.
• Medical insurance for full-time employees.
• Flexible spending accounts for full-time employees.
• Paid time off, holidays, and volunteer time for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED