Zone Lead

At Home Group•Hilliard, OH

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures that visual elements are set and maintained to documented company standards designed to drive sales. The ZL provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The ZL helps Team Members understand visual merchandising and standards while modeling ethical conduct, safety, and compliance. The role supports visual merchandising processes by planning and leading transitions, reinventions, assortment changes, and resets in conjunction with the Assistant Store Manager. It maintains visual integrity and a neat, clean, organized environment that inspires guests through compelling merchandising. The ZL plans and executes assigned daily and weekly tasks, participates in freight processes, sorts and stocks merchandise, and maintains designated areas, including down stocking and endcaps. The position also supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and the customer experience. The ZL coaches and trains team members on visual priorities, reviews store scorecard data and acts within assigned zones to improve metrics, and keeps zones current with signs and sets. Other duties may be assigned based on business needs. This position requires open availability, including nights and weekends, and the ability to work some holidays. Work includes vigorous lifting, carrying, moving around a warehouse-format store, and stocking.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise communication, including verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising in designated zones and maintain an active selling culture.
Set and uphold visual displays and marketing elements to documented company standards.
Plan and lead transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment, including current signage and sets.
Plan and execute assigned daily and weekly workload and tasks efficiently and on time.
Participate in incoming freight and transition processes; sort freight and stock merchandise, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular team meetings and huddles on store operational topics.
Serve as a role model and coach, teaching and training Team Members on visual merchandising standards, priorities, and creating visual moments.
Review store scorecard financial and business data, including sales and expenses, and take action within assigned zones to improve metrics.
Perform other duties assigned based on business needs.