Zone Lead

At Home Group•Asheville, NC

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual elements meet documented company standards designed to drive sales and provides expertise in visual standards, merchandising techniques, fixturing, and the implementation of in-store marketing elements such as signs, vignettes, endcaps, tables, and first look/flash finds. These elements reinforce seasons, holidays, and promotions in the assigned areas. The ZL influences Team Members to understand visual merchandising and standards and demonstrates ethical conduct, safety, and compliance. The position supports the store’s visual merchandising processes by planning and leading transitions, reinventions, assortment changes, and resets in conjunction with the Assistant Store Manager. It also supports daily and weekly task management, freight processing, stocking, down stocking, and endcap maintenance while keeping the zone neat, clean, and organized. The ZL helps the store team meet goals for sales, guest engagement, customer satisfaction, inventory control, shrink, safety, loss prevention, and expense control. The role includes coaching and training Team Members on visual priorities and creating visual moments that support the customer experience, as well as reviewing scorecard data and acting within assigned zones to improve metrics. The work involves routinely moving merchandise in a warehouse-format store and requires vigorous lifting, carrying, stocking, and movement around the store. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior.
Ability to promote teamwork, create urgency, delegate appropriately, and motivate self and the team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity in handling multiple tasks and shifting priorities.

Responsibilities

Support visual merchandising in designated zones and uphold documented company visual standards.
Plan and lead transitions, reinventions, product assortment changes, and resets with the Assistant Store Manager while maintaining visual integrity and an organized environment.
Plan and execute assigned daily and weekly workloads and tasks to support visual merchandising, department and store sales goals, and guest engagement.
Participate in freight processes, sort incoming freight, stock merchandise in designated areas, and perform down stocking and endcap maintenance.
Maintain a neat, clean, and organized zone and ensure current signing and sets are maintained.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular team meetings and huddles on store operations and performance topics.
Serve as a role model and coach in visual merchandising, providing ongoing learning opportunities to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard business and financial data, including sales and expenses, and act within assigned zones to improve metrics.
Perform other duties assigned based on business needs.