Zone Lead

At Home Group•North Haven, CT

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures that visual elements meet documented company standards intended to drive sales, and provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements such as signs, vignettes, endcaps, tables, and first look/flash finds. These elements reinforce seasons, holidays, and in-store promotions within assigned areas. The Zone Lead helps Team Members understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The position involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The Zone Lead plans and leads visual merchandising transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager. The role also plans and executes assigned daily and weekly tasks, participates in freight processing, sorts and stocks products, maintains down stocking and endcaps, and keeps the assigned zone neat, clean, organized, and current with signage and sets. The Zone Lead supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participates in team meetings or huddles; coaches and trains Team Members on visual priorities; and reviews store scorecard data to improve assigned-zone metrics. Other duties may be assigned based on business needs. This is a full-time role requiring open availability, including nights and weekends, and the ability to work some holidays.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear, concise verbal and written communication and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; does the right thing for Team Members, customers, and the company.
Ability to create a sense of urgency, promote teamwork, delegate appropriately, and motivate self and the team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support all visual merchandising processes in the store, including planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workload and tasks delegated by the Assistant Store Manager to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions; sort freight and stock products in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular meetings and huddles with Team Members on store operations and performance topics.
Serve as a role model and coach in visual merchandising, providing continuous learning opportunities and teaching visual priorities and the creation of visual moments that support the customer experience.
Review store financial and business data, including sales and expenses from the store scorecard, and act within assigned zones to improve metrics.
Maintain a neat, clean, organized zone and keep the store current with signage and sets.
Perform other duties assigned based on business needs.