Zone Lead

At Home Group • Huber Heights, OH

3d

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones, maintaining an active selling culture by ensuring visual elements are set and upheld to documented company standards that drive sales. The role provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The Zone Lead helps Team Members understand visual merchandising and standards while demonstrating ethical conduct, safety, and compliance.

The role supports visual merchandising processes by planning with the Assistant Store Manager and leading transitions, reinventions, product assortment changes, and resets. It maintains visual integrity and a neat, clean, organized environment while using compelling merchandising to inspire guests. The Zone Lead plans and executes assigned daily and weekly work, participates in freight processes, sorts and stocks products, and maintains designated zones, including down stocking and endcaps. The role also supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and the customer experience; coaches and trains Team Members on visual priorities; and reviews store scorecard data to improve metrics within assigned zones. The position involves routinely moving and stocking merchandise in a warehouse-format store, including vigorous lifting and carrying. Open availability is required, including nights and weekends, with some holidays also required.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• A background check will be completed.
• Clear and concise communication, including excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
• Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
• Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
• Ability to work effectively independently and within a team.
• Strong attention to detail, including standards, processes, and marketing.
• Reliable and trustworthy role model for ethical and honest behavior; makes the right decisions for Team Members, customers, and the company.
• Ability to create a sense of urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
• Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
• Flexible and creative approach, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

• Plan, in conjunction with the Assistant Store Manager, and lead visual merchandising transitions, reinventions, product assortment changes, and resets.
• Maintain visual integrity and ensure designated zones are neat, clean, organized, and current with required signs and sets.
• Plan and execute daily and weekly workload and assigned tasks to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
• Participate in incoming freight and transition processes; sort freight and stock products in designated areas, including down stocking and endcap maintenance.
• Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in regular meetings and huddles on these subjects.
• Serve as a role model and coach in visual merchandising, providing continuous learning opportunities to Team Members.
• Use daily interactions to communicate and teach visual priorities and the creation of visual moments that support the customer experience.
• Review store financial and business data, including sales and expenses on the store scorecard, and act within assigned zones to improve metrics.
• Perform other duties as assigned based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED