Zone Lead

At Home Group•Puyallup, WA

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual standards are set and maintained to drive sales, and provides expertise in visual standards, merchandising techniques, fixturing, and implementation of in-store marketing elements such as signs, vignettes, endcaps, tables, and promotional displays. The ZL helps Team Members understand visual merchandising and standards while modeling ethical conduct, safety, and compliance. The position involves vigorous lifting, carrying, moving throughout a warehouse-format store, and stocking. The ZL supports visual merchandising planning and execution, including transitions, reinventions, product assortment changes, and resets. The role maintains visual integrity and a neat, clean, organized environment, and helps inspire guests through compelling merchandising. The ZL also plans and executes assigned daily and weekly work, participates in freight processes, processes freight sorts, stocks designated areas, and maintains down-stocked products and endcaps. The Zone Lead supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience. The role coaches and trains Team Members on visual merchandising, communicates visual priorities, reviews store scorecard business data, and acts within assigned zones to improve metrics. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise communication skills, including verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods, and to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy, with ethical and honest behavior.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks and shifting priorities.

Responsibilities

Support all visual merchandising processes for the store, including planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized zone and store, including current signing and sets.
Plan and execute daily and weekly workload and assigned tasks to support visual merchandising, department and store sales goals, and guest engagement.
Participate in freight processes, process freight sorts, stock product in designated areas, and maintain down stocking and endcaps.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in related team meetings and huddles.
Model and coach visual merchandising standards and techniques, and provide continuous learning opportunities to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Perform other duties assigned based on business needs.