Zone Lead

At Home Group•Manchester, CT

About The Position

The Zone Lead supports visual merchandising in designated store zones and maintains an active selling culture by ensuring visual elements meet documented company standards intended to drive sales. The role provides expertise in visual standards, merchandising techniques, fixturing, and the implementation of in-store marketing elements, including signs, vignettes, endcaps, tables, and promotional displays. The Zone Lead helps Team Members understand visual merchandising and standards while modeling ethical conduct, safety, and compliance. Working with the Assistant Store Manager, the Zone Lead plans and leads transitions, reinventions, assortment changes, and resets while maintaining visual integrity and a neat, clean, organized environment. The role also supports daily and weekly task management, freight processing, stocking, customer satisfaction, inventory control, safety, loss prevention, and store performance. The position involves routinely moving merchandise in a warehouse-format store and requires lifting and other physical activity.

Requirements

At least 18 years old.
High school diploma or equivalent.
Ability to communicate clearly and concisely, with strong verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy, with ethical and honest behavior.
Ability to promote teamwork, delegate appropriately, motivate self and others, and create a sense of urgency.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, with the ability to handle multiple tasks as business priorities shift.
Must complete a background check.

Responsibilities

Support all visual merchandising processes and plan and lead transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workloads and assigned tasks delegated by the Assistant Store Manager to support visual merchandising, sales goals, and guest engagement.
Ensure assigned tasks are completed efficiently and on time.
Participate in freight processes, including processing freight sorts and stocking products in designated areas.
Down stock products and maintain endcaps and designated zones.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular team meetings and huddles on store operations and related subjects.
Model and coach visual merchandising practices and provide continuous learning opportunities to Team Members.
Use daily interactions to communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Keep the zone neat, clean, and organized and ensure current signage and sets are maintained.
Perform other duties assigned based on business needs.