Zone Lead

At Home Group•Gilbert, AZ

7d•Onsite

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual aspects meet documented company standards designed to drive sales and provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements such as signs, vignettes, endcaps, tables, and seasonal or promotional displays. The ZL influences and trains Team Members on visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The ZL plans and leads merchandising transitions, reinventions, assortment changes, and resets with the Assistant Store Manager, while maintaining visual integrity and an organized environment that inspires guests. The role plans and executes assigned daily and weekly tasks, participates in freight processes, sorts and stocks products, and maintains designated areas, including down stocking and endcaps. The ZL also supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience. Through coaching and daily interactions, the ZL teaches visual priorities and helps create visual displays that support the customer experience. The ZL reviews store scorecard data, including sales and expenses, and acts within assigned zones to improve metrics. Other duties may be assigned based on business needs. This is a full-time position requiring open availability, including nights and weekends. The role also requires schedule flexibility for some holidays and the ability to perform the listed physical activities.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise communication, with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy, and able to model ethical and honest behavior.
Ability to act appropriately for team members, customers, and the company in all situations.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, including the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support all aspects of the store's visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workload and assigned tasks delegated by the Assistant Store Manager, ensuring timely and efficient completion.
Participate in freight processes, sort incoming freight, stock products in designated areas, and perform down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular meetings and huddles with team members on store operating priorities.
Serve as a role model and coach in visual merchandising, providing continuous learning opportunities to team members.
Use daily interactions to communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard data, including sales and expenses, and take action within assigned zones to improve metrics.
Keep the assigned zone neat, clean, and organized and ensure current signage and sets are maintained.