Zone Lead

At Home Group•North Canton, OH

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones. The role maintains an active selling culture by ensuring visual elements meet documented company standards designed to drive sales. The Zone Lead provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions. The ZL helps Team Members learn visual merchandising standards and demonstrates ethical conduct, safety, and compliance. The work involves lifting, carrying, moving around a warehouse-format store, and stocking. The ZL supports visual merchandising processes by planning with the Assistant Store Manager and leading transitions, reinventions, product assortment changes, and resets. The role maintains visual integrity and an orderly environment while creating compelling displays that help guests discover ideas and solutions. The Zone Lead plans and executes delegated daily and weekly tasks, participates in freight processes, sorts and stocks product, and maintains designated areas, including down stocking and endcaps. The ZL also supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and the customer experience. Through coaching and daily interactions, the ZL teaches visual priorities and creates visual moments that support the customer experience. The role reviews store scorecard business data and takes action within assigned zones to improve metrics, while keeping the zone clean, organized, and current with signage and sets. Other duties may be assigned based on business needs.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear, concise verbal and written communication and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; makes decisions in the interests of Team Members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Plan visual merchandising work with the Assistant Store Manager and lead transitions, reinventions, product assortment changes, and resets.
Maintain visual integrity and a neat, clean, organized environment in designated zones.
Implement and uphold visual standards, merchandising techniques, fixturing, and in-store marketing elements such as signs, vignettes, endcaps, tables, and first look/flash finds.
Plan and execute delegated daily and weekly workload and tasks to support visual merchandising, sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes, sort incoming freight, and stock product in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in team meetings or huddles on these subjects.
Serve as a role model and coach on visual merchandising, providing ongoing learning and training to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Keep the zone clean, organized, and up to date with current signage and sets.
Perform other duties assigned based on business needs.