Zion Campus Housing Case Manager

A Safe Place•Zion, IL

16h•$24 - $33

About The Position

A Safe Place is seeking a compassionate, bilingual Zion Campus Housing Case Manager to provide supportive services to adult and child residents who have experienced domestic violence. The role helps clients overcome barriers, achieve stability, and maintain permanent housing while supporting safety, healing, self-sufficiency, and long-term success. The position requires at least 70% direct client service and works closely with advocates, counselors, and community partners. It reports to the Director of Zion Housing.

Requirements

Bachelor's degree in Social Work, Counseling, Education, Human Services, Psychology, or a closely related field.
Bilingual in English and Spanish.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to build trust with clients.
Ability to work effectively with diverse populations and people who have experienced trauma.
Strong organizational and time-management skills.
Ability to motivate and empower clients toward personal goals and independence.
Valid driver's license and reliable transportation.

Nice To Haves

Experience working in domestic violence, housing, homeless services, behavioral health, or related human service programs.
Knowledge of trauma-informed care principles.
Experience facilitating groups and educational workshops.
Familiarity with IM+CANS assessments and case management practices.
Knowledge of local community resources and supportive service networks.

Responsibilities

Conduct IM+CANS assessments and develop individualized service plans.
Provide ongoing case management to support housing stability and client goals.
Collaborate with clients to address mental health, substance use, financial, employment, educational, and family-related barriers.
Help clients create and maintain individualized safety plans.
Conduct regular follow-up meetings, monitor progress, and ensure service plans remain relevant and are incorporated into client interactions.
Facilitate workshops, support groups, life-skills classes, and community meetings.
Coordinate educational and enrichment activities for children and families, and promote youth engagement through before- and after-school activities.
Support residents in developing parenting skills, financial literacy, workforce readiness, and independent living skills.
Work individually and in groups to address common barriers and challenges.
Connect clients with community resources and coordinate referrals for medical services, mental health treatment, legal services and representation, workforce development, transportation assistance, educational opportunities, and financial assistance.
Advocate on behalf of clients to ensure access to needed services.
Provide information regarding the Illinois Domestic Violence Act, Orders of Protection, and stalking laws.
Maintain accurate, timely, and complete client records; track services and document client progress.
Ensure compliance with agency policies and funding requirements.
Participate in case reviews, team meetings, staff meetings, trainings, agency initiatives, and required reporting activities.
Build relationships with community organizations and service providers, and recruit community partners to assist with workshops and resident programming.
Promote and practice the Sanctuary Model in interactions with clients and colleagues.