Zion Campus Housing Case Manager

A Safe Place•Zion, IL

3d•Onsite

About The Position

A Safe Place is seeking a compassionate, bilingual Zion Campus Housing Case Manager to support survivors of domestic violence and their children as they work toward healing, stability, and independence. The position provides supportive services to adult and child residents, helping clients overcome barriers, achieve stability, and maintain permanent housing. The Case Manager works closely with advocates, counselors, and community partners to provide trauma-informed services that promote safety, healing, self-sufficiency, and long-term success. At least 70% of the position involves direct client service. The role includes assessing client needs, developing individualized service plans and safety plans, providing ongoing case management, and connecting clients with community resources and supportive services. The Case Manager also facilitates workshops, support groups, life-skills classes, and community meetings; coordinates activities for children and families; maintains client records and required documentation; and builds relationships with community organizations and service providers. The position practices the Sanctuary Model in interactions with clients and colleagues and reports to the Director of Zion Housing. This is a full-time position in Zion, Illinois. The posted salary is $24.04–$32.69 per hour, based on education, experience, and qualifications.

Requirements

Bachelor's degree in Social Work, Counseling, Education, Human Services, Psychology, or a closely related field.
Bilingual in English and Spanish.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to build trust with clients.
Ability to work effectively with diverse populations and individuals who have experienced trauma.
Strong organizational and time-management skills.
Ability to motivate and empower clients toward personal goals and independence.
Valid driver's license and reliable transportation.

Nice To Haves

Experience working in domestic violence, housing, homeless services, behavioral health, or related human service programs.
Knowledge of trauma-informed care principles.
Experience facilitating groups and educational workshops.
Familiarity with IM+CANS assessments and case management practices.
Knowledge of local community resources and supportive service networks.

Responsibilities

Conduct IM+CANS assessments and develop individualized service plans.
Provide ongoing case management to support housing stability and client goals.
Work with clients to address mental health, substance use, financial, employment, educational, and family-related barriers.
Help clients create and maintain individualized safety plans.
Conduct regular follow-up meetings and monitor progress toward goals.
Keep service plans relevant and incorporate them into client interactions.
Facilitate workshops, support groups, life-skills classes, and community meetings.
Coordinate educational and enrichment activities for children and families.
Support residents in developing parenting skills, financial literacy, workforce readiness, and independent living skills.
Promote youth engagement through before- and after-school activities.
Work individually and in groups to address common barriers and challenges.
Connect clients with community resources and supportive services, including medical, mental health, legal, workforce development, transportation, educational, and financial assistance services.
Advocate on behalf of clients to help ensure access to needed services.
Provide information about the Illinois Domestic Violence Act, Orders of Protection, and stalking laws.
Maintain accurate, timely, and complete client records and comply with agency policies and funding requirements.
Track services provided and document client progress.
Participate in case reviews, team meetings, required reporting activities, staff meetings, trainings, and agency initiatives.
Build relationships with community organizations and service providers and recruit community partners to assist with workshops and resident programming.
Promote and practice the Sanctuary Model in interactions with clients and colleagues.