MassHire Young Adult Career Navigator

JVS Boston•Boston, MA

21d•$46,400 - $51,700•Hybrid

About The Position

JVS is a nonprofit, non-sectarian agency that empowers people from diverse communities to find employment and build careers, and partners with employers to hire, develop, and retain productive workforces. JVS provides adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. MassHire Downtown Boston is operated by JVS Boston and is one of 21 MassHire One-Stop Career Center locations in Massachusetts. The Young Adult Career Navigator delivers customer-focused workforce development services to opportunity youth ages 18–24, particularly young people not currently connected to school, college, or employment. Working with the Career Center team and youth-serving partners, the Navigator helps participants explore career pathways, conduct job searches, and access employment, training, or education placements. The role provides individualized career coaching, recruits and enrolls participants, maintains an active caseload, and designs and facilitates engagement sessions, workshops, tours, and group visits. The Navigator also contributes to social media and outreach materials, supports job fairs and Career Center operations, and collaborates with employers, training providers, and community partners. This is a hybrid position involving onsite work at 75 Federal Street in Boston, offsite work at partner locations in the Boston region as assigned, and remote work from home. Travel to partner organizations may be required, and the position requires a fast and reliable home internet connection. The role involves frequent client meetings and presentations.

Requirements

Associate’s degree plus two years of hands-on experience and/or training in youth development, career counseling, case management, recruitment, education, coaching, or counseling; alternatively, a comparable combination of education, training, and practical experience.
Teaching or public speaking skills or experience.
Advanced computer and technology competency.
Previous experience with Microsoft Office Suite, Outlook, SharePoint, Teams, and Zoom.
Excellent organizational skills and written and verbal communication skills.
Strong interpersonal and relationship-building skills for engaging with staff, participants, and stakeholders from diverse backgrounds.
Ability to maintain a fast and reliable home internet connection for hybrid work.

Nice To Haves

Experience working with young adults or opportunity youth ages 18–24.
Comfort with social media content creation and digital engagement tools.
Multilingual abilities.

Responsibilities

Maintain an active participant caseload through the MassHire Downtown Boston Career Center.
Conduct career interest and skills assessments and individualized coaching for young adults from diverse backgrounds.
Advise participants on career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and other aspects of job searching.
Guide disconnected young adults toward education and career pathways and facilitate placements in employment, training programs, and apprenticeships.
Help participants navigate employment barriers, articulate their skills and value, and establish actionable goals.
Conduct regular high-touch check-ins to support retention and success in placements.
Identify participant needs and direct participants to appropriate resources.
Maintain accurate participant notes and records in the MOSES database and internal Excel spreadsheets.
Identify and recruit opportunity youth ages 18–24, particularly those disconnected from school, college, or employment.
Accept and enroll warm handoffs and referrals from Boston Public Schools graduates, college stop-outs, and PIC Career Specialists, prioritizing non-college-going young adults and Boston residents.
Use BPS data and MyCAP plans to identify students without college plans and initiate contact.
Assist with social media content to reach young adults and promote events, workshops, and job opportunities.
Visit community partner sites and youth-serving agencies to maintain a community presence.
Design and lead recurring bi-monthly welcome and orientation sessions for new participants.
Plan and facilitate VR-based career simulations and industry-specific webinars.
Design and facilitate annual engagement workshops in non-traditional settings.
Organize and facilitate Career Center tours for high school juniors and seniors.
Coordinate and lead group visits to employer sites and training providers.
Engage young people in advisory panels and collect feedback for program improvement.
Track participant enrollments, activities, outcomes, placement completion, credential attainment, and retention in the MOSES database and shared Excel tracking sheets.
Track participant demographic and service data for quarterly reports.
Attend required Learning Community and Opportunity Youth Collaborative meetings and coordinate with partners identified by the PIC.
Assist with monthly job fairs and other special events, including onsite support as assigned.
Perform administrative tasks and special projects to support Career Center operations.
Collaborate with partner agencies to integrate career services into their programs.
Build relationships with employers, training providers, and partner organizations to support participant employment and training opportunities.