Yardi Support Analyst
About The Position
The Yardi Support Analyst provides application support to property management and development offices, as well as corporate offices in New York and Florham Park. The role combines application setup and installation, user support and training, and expertise with Microsoft Excel-based reporting tools, document automation solutions, and custom reports. The analyst manages client requests and support cases, configures new locations, supports assigned applications, creates ad hoc and specialized reports, and helps improve the Yardi platform. The position also supports budgeting and asset planning, and partners with property management and accounting teams to roll out or reimplement Yardi modules and related interfaces. The role requires maintaining documentation, communicating platform status and issues, resolving or escalating requests appropriately, and assisting in other areas as organizational needs require.
Requirements
- Three to five years of Yardi experience in maintenance and development; multifamily experience is preferred.
- Bachelor’s degree in computer science or a related field.
- Experience with Microsoft SQL database management.
- SSRS reporting experience.
- High proficiency in Microsoft Office Suite, Yardi, and SQL.
- Strong analytical and technical skills, including stored procedure creation and report layout.
- Strong verbal and written communication skills, including the ability to adapt communications and presentations and deliver clear, concise reports and analysis to senior management.
- Ability to maintain data integrity and accuracy and use data to identify and solve problems.
- Ability to articulate ideas to technical and non-technical audiences.
- Ability to demonstrate leadership qualities including integrity, drive, courage, and initiative.
- Strong conceptual and analytical skills.
- Excellent interpersonal skills and ability to work as a team player.
- Ability to meet deadlines and work in a structured corporate environment.
- Ability to maintain confidentiality of company and customer information.
Nice To Haves
- Advanced degree preferred.
- Yardi experience in a multifamily environment preferred.
Responsibilities
- Field client requests through ticketing systems, email, and phone, interpret them accurately, and manage cases in the support ticketing system.
- Set up and configure new locations as requested by business units.
- Identify recurring requests, perform root cause analysis, and recommend solutions to reduce repetitive requests.
- Develop and document plans, policies, standards, procedures, and checklists.
- Provide support for assigned software applications.
- Create custom ad hoc reports and design Accounting, Development, and Operational reports at the CFO’s request.
- Enhance the performance and functionality of the Yardi platform to meet business objectives; identify, recommend, and implement Yardi solutions and improvements.
- Provide remote client training through web meetings, such as GoToMeeting or WebEx.
- Proactively communicate platform status and issues to management.
- Keep documentation related to Yardi usage and functionality current, and document and share best practices with internal teams.
- Ensure ticket resolutions address client needs with appropriate detail and within a reasonable time; meet response-time and resolution requirements and escalate as appropriate.
- Escalate unresolvable service requests to management.
- Assist Asset Managers with annual asset business plans, operating budgets, and capital budgets, and monitor actual performance against budgets during the year.
- Partner with property management and accounting teams to lead rollout, implementation, or reimplementation of Yardi modules and related interfaces, including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module, and Job Cost.
- Apply knowledge and best practices.
- Assist in other areas as needed and remain flexible with workload to meet organizational needs.
- Maintain confidentiality of company and customer information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
