Yardi Support Analyst

Westminster Management•New York, NY

10d•$125,000 - $175,000

About The Position

The Yardi Support Analyst provides application support to property management and development offices and corporate offices in New York and Florham Park. The role combines application setup and installation, user support and training, expertise with Microsoft Excel-based reporting tools, document automation solutions, and custom report creation. The analyst manages client requests and support cases, configures new locations, supports assigned software applications, and investigates recurring requests to identify root causes and recommend solutions. The role also maintains Yardi documentation and best practices, provides remote training, communicates platform status and issues to management, and works with property management and accounting teams on the rollout and implementation or reimplementation of Yardi modules and interfaces. The analyst assists Asset Managers with annual business plans and budgets and designs accounting, development, and operational reports at the CFO’s request.

Requirements

Three to five years of Yardi maintenance and development experience, preferably in a multifamily environment.
Bachelor’s degree in computer science or a related field.
Experience with Microsoft SQL database management.
SSRS reporting experience.
High proficiency in Microsoft Office Suite, Yardi, and SQL.
Strong analytical and technical skills, including stored procedure creation and report layout.
Strong verbal and written communication skills, including the ability to adapt communications and presentations and deliver clear, concise reports and analysis to senior management.
Ability to maintain data integrity and accuracy and use data to identify and solve problems.
Ability to articulate ideas to technical and non-technical audiences.
Ability to model leadership qualities including integrity, drive, courage, and initiative.
Strong conceptual and analytical skills.
Excellent interpersonal skills and ability to work as a team player.
Ability to meet deadlines and work in a structured corporate environment.
Ability to maintain the confidentiality of company and customer information.

Nice To Haves

An advanced degree is preferred.

Responsibilities

Field client requests through ticketing systems, email, and phone, and accurately interpret those requests.
Enter and manage cases in the support ticketing system.
Set up and configure new locations as requested by business units.
Identify repeat requests, perform root cause analysis, and recommend solutions to reduce repetitive requests.
Develop and document plans, policies, standards, procedures, and checklists.
Provide support for assigned software applications.
Create custom ad hoc reports as requested.
Enhance Yardi platform performance and functionality to meet business objectives.
Provide remote client training through web meetings.
Proactively communicate platform status and issues to management.
Identify, recommend, and implement Yardi solutions and improvements.
Keep documentation related to Yardi usage and functionality current.
Resolve tickets in a way that addresses client needs with appropriate detail and within a reasonable timeframe; meet response and resolution requirements and escalate as appropriate.
Escalate unresolvable service requests to management.
Apply knowledge and best practices, and document and share best practices with internal teams.
Assist Asset Managers with annual asset business plans, operating budgets, and capital budgets, and monitor actual performance against budgets during the year.
Work with property management and accounting teams to spearhead the rollout, implementation, or reimplementation of Yardi modules and related interfaces, including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module, and Job Cost.
Design accounting, development, and operational reports at the CFO’s request.
Assist in other areas as needed and remain flexible with workload to meet organizational needs.