Yardi Support Analyst

Kushner•New York, NY

About The Position

The Yardi Support Analyst provides application support to property management and development offices and corporate offices in New York and Florham Park. The role combines application setup and installation, user support, and training. It also provides expertise in Microsoft Excel-based reporting tools, document automation solutions, and custom reporting. The analyst supports and enhances the Yardi platform, manages support requests, configures locations, investigates recurring issues, and maintains documentation and best practices. The position also assists with asset business planning and budgeting and works with property management and accounting teams to roll out or reimplement Yardi modules and related interfaces. The analyst designs Accounting, Development, and Operational reports at the CFO's request and assists in other areas as needed.

Requirements

3–5 years of Yardi experience in maintenance and development; multifamily experience is preferred.
Bachelor's degree in computer science or a related field.
Experience with Microsoft SQL database management.
SSRS reporting experience.
High proficiency in Microsoft Office Suite, Yardi, and SQL.
Strong analytical and technical skills, including stored procedure creation and report layout.
Strong verbal and written communication skills, including the ability to adapt communications and presentations and deliver clear, concise reports and analysis to senior management.
Ability to maintain data integrity and accuracy and use data to identify and solve problems.
Ability to communicate ideas to both technical and non-technical audiences.
Ability to demonstrate integrity, drive, courage, and initiative in personal and professional experiences.
Strong conceptual and analytical skills.
Excellent interpersonal skills and ability to work as a team player.
Ability to meet deadlines and work in a structured corporate environment.
Ability to maintain confidentiality of company and customer information.

Nice To Haves

Advanced degree.
Experience in a multifamily environment.

Responsibilities

Handle client requests received through ticketing systems, email, or phone, interpret requests accurately, and manage cases in the support ticketing system.
Set up and configure new locations as requested by business units.
Identify repeat requests, perform root-cause analysis, and recommend solutions to reduce recurring requests.
Develop and document plans, policies, standards, procedures, and checklists.
Provide support for assigned software applications and enhance Yardi performance and functionality to meet business objectives.
Create custom ad hoc reports and design Accounting, Development, and Operational reports at the CFO's request.
Provide remote client training through web meetings.
Proactively communicate platform status and issues to management.
Identify, recommend, and implement Yardi solutions and improvements.
Keep documentation related to Yardi usage and functionality current, and document and share best practices with internal teams.
Ensure ticket resolutions address client needs with appropriate detail and within a reasonable timeframe; meet response-time and resolution requirements and escalate as appropriate.
Escalate unresolvable service requests to management.
Assist Asset Managers with annual asset business plans, operating budgets, and capital budgets, and monitor actual performance against budgets during the year.
Work with property management and accounting teams to lead rollout, implementation, or reimplementation of Yardi modules and related interfaces, including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module, and Job Cost.
Assist in other areas as needed and remain flexible with workload to meet organizational needs.