Yardi Support Analyst

Kushner•Florham Park, NJ

About The Position

The Yardi Support Analyst provides application support to property management and development offices and corporate offices in New York and Florham Park. The role combines application setup and installation, user support and training, expertise in Microsoft Excel-based reporting tools, document automation solutions, and custom report creation. The analyst handles and resolves support requests, configures locations, maintains documentation, analyzes recurring issues, and recommends improvements to the Yardi platform. The role also supports asset planning and budgeting and works with property management and accounting teams to roll out or reimplement Yardi modules and related interfaces. The analyst designs accounting, development, and operational reports at the CFO’s request and assists in other areas as organizational needs require.

Requirements

3–5 years of Yardi maintenance and development experience, preferably in a multifamily environment.
Bachelor’s degree in computer science or a related field.
Experience with Microsoft SQL database management.
SSRS reporting experience.
High proficiency in Microsoft Office Suite, Yardi, and SQL.
Strong analytical and technical skills, including stored procedure creation and report layout.
Strong verbal and written communication skills, including the ability to adapt communications and presentations and deliver clear, concise reports and analysis to senior management.
Ability to maintain data integrity and accuracy and use data to identify and solve problems.
Ability to communicate ideas to technical and non-technical audiences.
Ability to demonstrate leadership qualities such as integrity, drive, courage, and initiative.
Strong conceptual and analytical skills.
Excellent interpersonal skills and ability to work as part of a team.
Ability to meet deadlines and work in a structured corporate environment.
Ability to maintain the confidentiality of company and customer information.

Nice To Haves

An advanced degree is preferred.

Responsibilities

Receive client requests through ticketing systems, email, or phone, interpret them accurately, and manage cases in the support ticketing system.
Set up and configure new locations as requested by business units.
Identify recurring requests, conduct root cause analysis, and recommend solutions to reduce repetitive requests.
Develop and document plans, policies, standards, procedures, and checklists.
Provide support for assigned software applications.
Create custom ad hoc reports and design accounting, development, and operational reports at the CFO’s request.
Enhance the performance and functionality of the Yardi platform to meet business objectives; identify, recommend, and implement Yardi solutions and improvements.
Provide remote client training through web meetings.
Communicate platform status and issues proactively to management.
Keep documentation related to Yardi usage and functionality current, and document and share best practices with internal teams.
Resolve tickets with appropriate detail and within a reasonable timeframe; meet client response-time and resolution requirements and escalate when appropriate.
Escalate unresolvable service requests to management.
Assist Asset Managers with annual asset business plans, operating budgets, and capital budgets, and monitor actual performance against those budgets during the year.
Work with property management and accounting teams to lead rollout, implementation, or reimplementation of Yardi modules and related interfaces, including Rent Café, Rent Maximizer, Procure to Pay, Yardi Accounting, Yardi Budgeting, Residential Module, Commercial Module, and Job Cost.
Assist in other areas as needed and adjust workload to meet organizational needs.