Senior Yardi Specialist (64722)

The Habitat Company•Chicago, IL

13d

About The Position

The Senior Yardi Specialist provides hands-on support, administration, optimization, and ongoing advancement of The Habitat Company’s Yardi ecosystem and third-party integrations. Combining strong Yardi expertise with knowledge of property management operations, the specialist supports users, resolves production issues, and leads system improvements. The role serves as the organization’s primary subject-matter expert and senior escalation resource for Yardi products and applications, providing functional and technical helpdesk support for complex application, configuration, security, reporting, data, workflow, and integration issues. The specialist administers and configures Yardi functionality, security, workflows, and related system components, and takes ownership of issues through resolution in coordination with users, internal Technology resources, Yardi support, and third-party vendors.

Requirements

Significant experience with the Yardi Product Suite, including Voyager 8 and supporting applications, in a property management or real estate environment.
Demonstrated success configuring, customizing, administering, troubleshooting, and supporting Yardi and related enterprise applications to meet business requirements.
At least five years of experience in property management.
Strong knowledge of property management industry practices, applicable regulations, and property management and/or accounting business processes.
Experience with system implementations, integrations, testing, upgrades, and process improvement.
Demonstrated project management skills and ability to lead cross-functional teams and manage competing priorities.
Strong analytical and problem-solving skills, attention to detail, and ability to identify root causes and develop effective solutions.
Excellent written and verbal communication skills and ability to work effectively with technical and nontechnical users at all levels.
Strong customer-service orientation and demonstrated ownership of issues through resolution.

Nice To Haves

Bachelor’s degree in Information Systems, Business Administration, Accounting, Property Management, or a related field; equivalent relevant experience is also accepted.

Responsibilities

Partner with Property Management, Accounting, Operations, and other teams to gather business requirements, define project scope, develop implementation plans, and deliver Yardi solutions.
Lead or participate in the implementation, upgrades, third-party integrations, enhancements, testing, quality assurance, and deployment of Yardi functionality across Property Management, Accounting, Leasing, Maintenance, and related applications.
Manage project timelines, budgets, and resources for Yardi initiatives.
Develop custom Yardi reports and dashboards and assist with data analysis to inform business decisions.
Develop and maintain system documentation, support procedures, user guides, and training materials.
Provide individual and group training to strengthen Yardi knowledge, adoption, and consistency across the organization.
Stay current on Yardi releases, enhancements, products, best practices, industry trends, and emerging technologies, and recommend improvements to Habitat’s platform use and property management processes.
Provide hands-on functional and technical support through the internal helpdesk for complex Yardi application, configuration, security, reporting, data, workflow, and integration issues.
Take ownership of Yardi issues through resolution, coordinating with users, internal Technology resources, Yardi support, and third-party vendors as necessary.
Administer and configure Yardi functionality, security, workflows, and related system components.