Senior Yardi Specialist - Dallas, TX

Dominium•Dallas, TX

1h•Onsite

About The Position

The Senior Yardi Specialist is a key member of Dominium’s Information Technology team, providing Yardi Voyager support and training to employees across the company’s properties. The role prioritizes support requests, develops training curriculum, ensures service-level agreements are met, and engages users to maintain satisfaction. As a subject matter expert on Yardi Voyager and related integrations, the specialist works across Property Management, Accounting, Compliance, and IT. The role administers and maintains applications in the Yardi Suite, including Voyager, Site Manager, and RightSource; supports users and improves help-desk workflows; develops knowledge-base resources and user documentation; and supervises the Yardi training program. It also manages user access, security roles, and licenses; coordinates upgrades and patches; troubleshoots issues with vendors and internal stakeholders; and supports year-end operations and data-integrity projects. Special projects may include implementations, integrations, and process improvements. Travel to properties and conferences may be needed.

Requirements

At least 5 years of hands-on experience administering and supporting Yardi Voyager in a multifamily residential housing environment.
Proficiency in Yardi Voyager system administration, including user security, system configuration, report writing, and workflow management.
Experience with Yardi Voyager integrations such as bank integrations, electronic payments, utility billing, or vendor portals.
Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
Familiarity with learning management systems.
Experience with IT help-desk ticketing systems.
Understanding of multifamily property-management processes, including leasing, rent collection, accounts payable and receivable, work orders, and affordable-housing compliance.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Strong organizational and project-management skills, with the ability to manage competing priorities and meet deadlines.
Analytical and problem-solving ability, including experience diagnosing Yardi issues and implementing resolutions.

Nice To Haves

Bachelor’s degree in Property Management, Information Technology, or a related field; equivalent education and experience will be considered.
Experience with Yardi Voyager version 7S.
Experience with additional Yardi products, such as RentCafe, PAYscan/PaymentPlus, Yardi Maintenance, Yardi Affordable Housing (HUD/RD/LIHTC), Yardi Aspire, or Yardi Elevate.
Familiarity with LMS platforms such as Yardi Aspire, Absorb, or similar.
Basic understanding of SQL queries for data research or reporting.

Responsibilities

Administer and maintain Yardi Suite applications, including Voyager, Site Manager, and RightSource, including configuration and updates.
Serve as the primary contact for Yardi Voyager support, helping users achieve business goals and improving help-desk solutions and workflows.
Develop and maintain support topics, FAQs, and how-to guides in the internal knowledge base.
Supervise Yardi training, including onboarding and follow-up training for property and home-office employees.
Design and deliver Yardi training modules, e-learning courses, and instructor-led classes through blended learning methods.
Maintain the Online Voyager Manual, training manuals, and other procedure documentation.
Administer Yardi user access, security roles, and license management, including provisioning and deprovisioning users in accordance with company policies and SOX/audit requirements.
Coordinate Yardi upgrades and patches, including release-note review, scheduling, sandbox regression testing, and identification of training needs.
Collaborate with Yardi Client Services, IT, and business stakeholders to troubleshoot issues, submit tickets, and manage resolutions according to SLAs.
Support year-end operations, including CRP processing, 1099 preparation, budget loading, ledger cleanup, and property acquisition or disposition migrations.
Attend software training, webinars, and industry conferences to maintain platform knowledge; travel to properties and conferences as needed.
Work on special projects, including module implementations, system integrations, and process improvements, and perform other assigned duties.