Xfinity Retail Store Manager
About The Position
The Xfinity Retail Store Manager delivers a best-in-class experience for customers and the store team while managing the customer environment and team to achieve financial targets and customer satisfaction goals. The role maintains operational and financial controls, hires and develops employees, establishes performance plans, and provides ongoing coaching and quarterly reviews. It also develops processes to improve departmental efficiency and supports budget development and execution. The manager leads store sales and operations, including staffing, scheduling, inventory, cash management, merchandising, training compliance, and the customer experience. The position uses customer feedback and operational and financial reports to improve performance, builds relationships with market, region, and division stakeholders, and may participate in retail tests and pilots. The role typically manages 8–12 direct reports and requires independent judgment and discretion.
Requirements
- 5–7 years of relevant work experience.
- Ability to work nights and weekends, variable schedules, and overtime as necessary.
- Ability to carry and lift boxes weighing up to 25 pounds and to stand and move about the store constantly.
- Regular, consistent, and punctual attendance.
- Skills in coaching, communication, customer experience, leadership, and retail sales.
- A bachelor's degree is preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
Nice To Haves
- Comcast experience.
- Bachelor's degree.
Responsibilities
- Deliver a world-class customer and employee experience, achieve sales goals, and operate a sound business.
- Select, hire, coach, develop, and evaluate employees; provide feedback, training, and performance reviews.
- Communicate business initiatives, performance standards, and process and policy guidance, while promoting high performance and compliance.
- Use the Net Promoter System and other customer feedback tools to monitor feedback, coach employees, and improve the in-store experience.
- Own in-store merchandising, brand presentation, resets, and associated training compliance.
- Coach team members on positioning company products with customers.
- Manage inventory, cycle counts, cash management, and other store processes and procedures.
- Maintain appropriate staffing levels and efficient schedules.
- Review and analyze operational and financial reports to improve performance and metrics.
- Build collaborative relationships with market, region, and division stakeholders.
- Administer cash-handling policies and procedures.
- Lead the retail experience at a well-visited location and improve the store and customer experience.
- Participate as needed in retail tests and pilot programs related to products, store design, and operational improvements.
- Develop processes and procedures to improve departmental efficiency and assist with departmental budgets.
- Perform other duties and responsibilities as assigned.
Benefits
- Comcast benefits for eligible employees, with options and support for physical, financial, and emotional well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
