Xfinity Retail Sales Consultant

Comcast Resume•Santa Fe, NM

7d•$15 - $24•Onsite

About The Position

The Xfinity Retail Sales Consultant engages customers, demonstrates and explains product features, and delivers customer service that supports a positive shopping experience. The role works toward sales targets and customer satisfaction through follow-up and service excellence, helps customers understand account statements and pay bills, answers questions about services, updates account information, upgrades services, and processes general service requests. The consultant serves as a Comcast/Xfinity brand ambassador and maintains expert product and technology knowledge, including competitive information. The role also contributes to a fun, competitive store environment and follows retail operational policies and procedures to maintain a professional store environment. Comcast describes this as a retail career with on-the-job training and uncapped commission potential. Employees are expected to put customers first, learn and advocate for Comcast technology and digital tools, collaborate as a team, participate in customer-feedback practices, drive results, support inclusion, and act responsibly toward customers, investors, colleagues, and communities.

Requirements

High school diploma or equivalent (High School Diploma/GED).
Adapt to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift boxes weighing 25 pounds and move around the store constantly.
Relevant work experience: 2–5 years.
Communication, critical thinking and problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

Engage customers enthusiastically and demonstrate and explain product features.
Provide outstanding customer service during all customer interactions.
Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
Help customers interpret account statements and pay bills in the store.
Answer questions about current or new services, make account-data changes, upgrade service levels, and process general service requests.
Promote Comcast/Xfinity products as a brand ambassador.
Maintain expert understanding and enthusiasm for technology, especially Comcast products and services.
Maintain detailed product knowledge, including competitive information.
Contribute to a fun and competitive environment and connect products and services to customers’ everyday lifestyles.
Follow retail operational policies and procedures and maintain a consistent, professional store environment.
Maintain regular, consistent, and punctual attendance.
Participate in the Net Promoter System, including huddles, callbacks, and identifying opportunities to improve customer experience.
Work collaboratively, support inclusion, and drive results and growth.