Xfinity Retail Sales Consultant

Comcast Resume • Memphis, TN

4d • Onsite

About The Position

Comcast Xfinity is seeking a retail sales consultant to engage customers, demonstrate products, provide customer service, and help customers find products and services suited to their needs. The role combines sales, account assistance, product knowledge, and store operations in a customer-focused retail environment. Consultants are expected to meet or exceed sales targets, follow up diligently, and promote Comcast/Xfinity products as brand ambassadors.

The position requires enthusiasm for technology and a willingness to learn about Comcast products and services, along with the ability to adapt to a flexible retail schedule. The role includes regular movement around the store and carrying or lifting boxes weighing up to 25 pounds. Comcast describes the opportunity as including on-the-job training, uncapped commissions, and benefits. The listed base pay is $15.00, with total target compensation of $23.38 including targeted commission; sales compensation may exceed target for employees who surpass sales goals.

Requirements

• High School Diploma or equivalent (required).
• Relevant work experience: 2–5 years.
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift boxes weighing 25 pounds.
• Ability to move around the store constantly.
• Communication, critical thinking and problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features to improve their shopping experience.
• Provide outstanding customer service in all customer interactions.
• Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
• Help customers understand account statements and pay bills in the store.
• Answer questions about current and new services, update account data, upgrade service levels, and process general service requests.
• Promote Comcast/Xfinity products as a brand ambassador.
• Maintain expert product and service knowledge, including detailed sales knowledge and competitive information.
• Contribute to a fun, competitive environment and connect products and services to customers’ everyday lifestyles.
• Follow retail operational policies and procedures and help maintain a consistent, professional store environment.
• Maintain regular, consistent, and punctual attendance.
• Work collaboratively, support the customer experience, use and advocate for company technology and digital tools, participate in customer-feedback practices, drive results, and support an inclusive culture.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Comcast XFINITY courtesy services in Comcast-serviced areas
• Discount tickets to Universal Resorts
• Paid parental leave
• Tuition reimbursement of up to $8,000 for full-time employees
• Paid time off
• 401(k) savings plan with up to 6% dollar-to-dollar matching
• Day-One benefits
• On-the-job training
• Commission potential, including potential earnings above targeted compensation for exceeding sales targets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED