Xfinity Retail Sales Consultant

Comcast Resume • Olympia, WA

8d • $17 - $26 • Onsite

About The Position

Comcast is hiring an Xfinity Retail Sales Consultant to engage customers in a retail setting, demonstrate and explain products, provide excellent service, and help customers connect Comcast/Xfinity products and services to their everyday needs. The role supports sales goals and customer satisfaction through follow-up, account assistance, service changes, and knowledge of Comcast products, services, and competitors. Consultants also promote the brand and help maintain a consistent, professional store environment while contributing to a fun and competitive team culture. On-the-job training is provided.

Requirements

• High school diploma or equivalent (high school diploma/GED required).
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.
• Relevant work experience: 2–5 years.
• Skills listed: communication, critical thinking and problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features.
• Provide outstanding customer service during customer interactions.
• Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
• Help customers understand account statements and pay bills in the store.
• Answer questions about current or new services, update account data, upgrade service levels, and process general service requests.
• Promote Comcast/Xfinity products as a brand ambassador.
• Maintain expert-level understanding of technology, particularly Comcast products and services.
• Maintain detailed knowledge of sales products, including competitive information.
• Contribute to a fun and competitive environment and connect products and services to customers’ everyday lifestyles.
• Follow retail operational policies and procedures and maintain a consistent, professional store environment.
• Maintain regular, consistent, and punctual attendance.
• Support the company’s Operating Principles, customer-first experience, teamwork, feedback practices, results and growth, inclusion, and ethical conduct.

Benefits

• Day-One benefits.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Comcast XFINITY courtesy services in Comcast-serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 for full-time employees.
• Paid time off.
• 401(k) Savings Plan with up to 6% dollar-to-dollar matching.
• On-the-job training.
• Uncapped commissions and potential for earnings above targeted sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED