Xfinity Retail Sales Consultant

Comcast•Vero Beach, FL

4d•Onsite

About The Position

The Xfinity Retail Sales Consultant engages with customers to showcase and sell Comcast/Xfinity products and services, delivering an outstanding retail experience. The role includes achieving sales goals, onboarding customers, resolving issues, and supporting customer satisfaction with moderate supervision. Consultants act as brand ambassadors, maintain detailed knowledge of products and competitors, and help connect products and services to customers’ everyday lifestyles. They also follow retail operating policies and procedures to maintain a consistent, professional store environment. The position requires schedule flexibility to meet retail operational needs, including evenings, weekends, and holidays as necessary.

Requirements

High school diploma or equivalent.
Adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
Maintain regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes and move around the store constantly.
Relevant work experience: 2–5 years.

Responsibilities

Engage customers enthusiastically and demonstrate and explain product features.
Provide outstanding customer service during all customer interactions.
Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
Help customers interpret account statements and pay bills in the store.
Answer questions about current or new services, update account data, upgrade service levels, and process general service requests.
Act as a brand ambassador to promote Comcast/Xfinity products.
Maintain expert-level understanding of technology, especially Comcast products and services.
Maintain detailed sales product knowledge, including competitive information.
Contribute to a fun and competitive environment.
Follow retail operational policies and procedures and maintain a consistent, professional store environment.
Follow Comcast's Operating Principles, put customers first, support digital options, and advocate for Comcast technology, products, services, and digital tools.
Work as part of a team, participate in the Net Promoter System through activities such as huddles and callbacks, drive results and growth, and support a culture of inclusion.