Xfinity Retail Sales Consultant

Comcast • Arlington, VA

4d

About The Position

The Xfinity Retail Sales Consultant engages with customers to showcase and sell products while providing an outstanding retail experience. The role includes achieving sales goals, onboarding new customers, and resolving issues with moderate supervision. It requires schedule flexibility and adherence to company standards to support the success of the team.

The consultant demonstrates product features, listens to customer needs, and offers tailored solutions. They help customers understand how to use and manage their products, coordinate with customer care to resolve issues, and contribute to customer satisfaction and loyalty. The role also includes following retail operating procedures, maintaining product knowledge through training, and participating in team huddles. Regular, consistent, and punctual attendance is required; employees must be able to work nights, weekends, variable schedules, and overtime as necessary.

Requirements

• High school diploma or GED.
• 2–5 years of relevant work experience.
• Communication, critical thinking, problem-solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features.
• Listen to customer needs and provide tailored solutions aligned with their preferences and requirements.
• Meet or exceed sales targets and support customer satisfaction through follow-up and service.
• Work a flexible schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Onboard new customers and help them understand product usage and management.
• Collaborate with customer care to troubleshoot and resolve customer issues.
• Follow retail operational policies and procedures and help maintain a consistent, professional store environment.
• Participate in team huddles and complete required training to maintain product knowledge and sales skills.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Understand and apply Comcast's Operating Principles.
• Put customers first and provide seamless digital options at customer touchpoints.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Work collaboratively as part of a team and remain open to new ideas.
• Participate in the Net Promoter System by joining huddles, making callbacks, and identifying opportunities to improve the customer experience.
• Drive results and growth, support an inclusive culture, and act responsibly toward colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast provides a range of benefits to eligible employees, with options and tools intended to support employees physically, financially, and emotionally. Details are available in the compensation and benefits summary on Comcast's careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED