Xfinity Retail Sales Consultant

Comcast • Pittsburgh, PA

3d • Onsite

About The Position

Comcast is hiring an Xfinity Retail Sales Consultant to engage customers in a retail store, explain and demonstrate products, and deliver outstanding customer service. The consultant helps customers understand account statements and pay bills, answers questions about existing and new services, updates account information, upgrades services, and processes general service requests. The role also promotes Comcast/Xfinity as a brand ambassador and uses detailed knowledge of technology, products, services, and competitors to support customer needs and sales.

The consultant works toward sales targets and customer satisfaction while helping create a fun, competitive, and professional store environment. The position requires following retail operating procedures, maintaining regular and punctual attendance, and adjusting to a flexible schedule that may include evenings, weekends, and holidays. Employees are expected to put customers first, learn and advocate for Comcast technology and digital tools, collaborate with teammates, contribute customer feedback, support inclusion, and drive results.

Compensation is listed as $16.00 per hour base pay plus targeted commission, with total target compensation of $24.38 per hour and potential earnings above target for employees who exceed sales goals. Eligible external hires may receive a $1,500 sign-on bonus paid in two installments, subject to the stated terms and exclusions.

Requirements

• High school diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.
• Relevant work experience: 2–5 years.
• Skills include communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features.
• Provide outstanding customer service in all customer interactions.
• Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
• Help customers interpret account statements and pay bills in the store.
• Answer questions about current and new services, update account data, upgrade services, and process general service requests.
• Promote Comcast/Xfinity products as a brand ambassador.
• Maintain expert understanding of technology, especially Comcast products and services, and detailed knowledge of sales products and competitors.
• Contribute to a fun and competitive retail environment.
• Follow retail operational policies and procedures and maintain a consistent, professional store environment.
• Attend regularly, consistently, and punctually.
• Participate in the Net Promoter System through activities such as huddles and customer callbacks.

Benefits

• Day-one benefits.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Comcast XFINITY courtesy services in Comcast-serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 for full-time employees.
• Paid time off.
• 401(k) savings plan with up to 6% dollar-to-dollar matching.
• Potential $1,500 sign-on bonus for eligible external hires, subject to terms and exclusions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED