Xfinity Retail Sales Consultant

Comcast•Millville, NJ

About The Position

Comcast is seeking an energetic, curious, and customer-focused Xfinity Retail Sales Consultant to support customers in a retail store. The role involves demonstrating Comcast/Xfinity products and services, providing expert product guidance, helping customers with accounts and service requests, and meeting or exceeding sales targets while delivering a positive shopping experience. The consultant serves as a brand ambassador and contributes to a fun, competitive, professional store environment. The position requires a high school diploma or equivalent, 2–5 years of relevant work experience, a flexible schedule that may include evenings, weekends, and holidays, regular and punctual attendance, and the ability to lift or carry 25-pound boxes and move around the store constantly. Comcast provides on-the-job training, commissions, and a range of benefits.

Requirements

High school diploma or equivalent.
2–5 years of relevant work experience.
Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes and move around the store constantly.
Communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

Engage customers enthusiastically and demonstrate and explain product features.
Provide outstanding customer service during all customer interactions.
Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
Help customers understand account statements and pay bills in the store.
Answer questions about current or new services, update account data, upgrade service levels, and process general service requests.
Act as a brand ambassador to promote Comcast/Xfinity products.
Maintain expert-level understanding and enthusiasm for technology, especially Comcast products and services.
Maintain detailed knowledge of sales products, including competitive information.
Contribute to a fun and competitive environment and connect products and services to customers’ everyday lifestyles.
Follow retail operational policies and procedures and maintain a consistent, professional store environment.
Understand and follow Comcast’s Operating Principles.
Put customers first, provide seamless digital options, and support positive customer experiences.
Learn, use, and advocate for Comcast technology, products, services, digital tools, and experiences.
Work as part of a team and remain open to new ideas.
Participate in the Net Promoter System by joining huddles, making callbacks, and identifying opportunities to improve customer experiences.
Drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.