Xfinity Retail Sales Consultant

Comcast•Union City, CA

3d•Onsite

About The Position

The Xfinity Retail Sales Consultant engages customers in a Comcast retail store, demonstrates and explains products, and provides customer service throughout the shopping experience. The role promotes Comcast/Xfinity products and services, helps customers manage account requests and billing, and works toward sales targets and customer satisfaction goals. Consultants maintain detailed product and competitive knowledge, follow retail operating procedures, and contribute to a professional, fun, and competitive store environment. The position includes on-the-job training and uncapped commission potential.

Requirements

High school diploma or equivalent.
Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes and move around the store constantly.
Two to five years of relevant work experience.
Communication, critical thinking, problem-solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.

Responsibilities

Engage customers enthusiastically and demonstrate and explain product features.
Provide outstanding customer service in all interactions.
Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
Help customers understand account statements and pay bills in the store.
Answer questions about current and new services, update account information, upgrade service levels, and process general service requests.
Promote Comcast/Xfinity products as a brand ambassador.
Maintain expert-level understanding of technology, particularly Comcast products and services, and detailed product and competitive knowledge.
Contribute to a fun and competitive retail environment that connects products and services to customers’ lifestyles.
Follow retail operational policies and procedures and maintain a consistent, professional store environment.
Participate in the Net Promoter System through activities such as huddles, callbacks, and identifying opportunities to improve customer experiences.
Work collaboratively, support inclusion, learn and advocate for company technology and digital tools, and drive results and growth.