Xfinity Retail Sales Consultant

Comcast Resume•Grandville, MI

5d•Onsite

About The Position

The Xfinity Retail Sales Consultant represents Comcast/Xfinity in a retail store, engaging customers and demonstrating products and services to support their shopping experience. The role provides customer service, explains and processes account and service requests, and promotes Comcast/Xfinity offerings as a brand ambassador. Consultants maintain detailed knowledge of products, technology, and competitors while working toward sales targets and customer satisfaction goals in a professional, team-oriented store environment. The position includes on-the-job training and compensation comprising a $15.00 hourly base pay plus targeted commission, with total target compensation of $23.38 and potential earnings above target for sales overachievement. The role requires schedule flexibility to meet retail operations, including evenings, weekends, and holidays as necessary, regular attendance, and frequent movement around the store and the ability to carry or lift boxes weighing up to 25 pounds.

Requirements

High school diploma or equivalent (required).
Adjust to a flexible schedule, including evenings, weekends, and holidays as necessary to meet retail operational needs.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift boxes weighing up to 25 pounds and move around the store constantly.
Relevant work experience: 2–5 years.
Skills listed: communication, critical thinking and problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

Engage customers enthusiastically and demonstrate and explain product features.
Provide outstanding customer service during all customer interactions.
Meet or exceed sales targets and support customer satisfaction through follow-up and service excellence.
Help customers understand account statements and pay bills in the store.
Answer questions about existing or new services, update account data, upgrade service levels, and process general service requests.
Promote Comcast/Xfinity products as a brand ambassador.
Maintain expert understanding of technology, especially Comcast products and services.
Maintain detailed knowledge of sales products and competitive information.
Contribute to a fun, competitive environment and connect products and services to customers’ everyday lifestyles.
Follow retail operational policies and procedures and maintain a consistent, professional store environment.
Maintain regular, consistent, and punctual attendance.
Work collaboratively, support customer-first practices, learn and advocate for company technology and services, and contribute feedback through the Net Promoter System.