Xfinity Retail Sales Consultant
About The Position
The Xfinity Retail Sales Consultant engages customers, demonstrates and explains products, and provides outstanding customer service in a Comcast retail store. The role helps customers understand account statements and pay bills, answers questions about services, updates account information, processes service requests, and supports service upgrades. The consultant serves as a brand ambassador for Comcast/Xfinity, maintains strong product and competitive knowledge, and works to meet or exceed sales targets while enhancing customer satisfaction through follow-up and service excellence. The position also involves maintaining a professional store environment and adhering to retail operational policies and procedures. Comcast describes the role as offering on-the-job training, uncapped commissions, and benefits. The location listed is 96 Pavilion Way, Suite 23-A, Fayetteville, GA.
Requirements
- High school diploma or equivalent; high school diploma/GED is listed as required.
- 2–5 years of relevant work experience.
- Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes and move around the store constantly.
- Communication, critical thinking and problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.
Responsibilities
- Engage customers enthusiastically and demonstrate and explain product features.
- Provide outstanding customer service in all customer interactions.
- Meet or exceed sales targets and enhance customer satisfaction through follow-up and service excellence.
- Help customers interpret account statements and pay bills in the store.
- Answer customer questions about current or new services, make account-data changes, upgrade service levels, and process general service requests.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Maintain expert-level knowledge and enthusiasm for technology, particularly Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive environment by connecting products and services to customers’ lifestyles.
- Follow retail operational policies and procedures and maintain a consistent, professional store environment.
- Maintain regular, consistent, and punctual attendance.
- Meet retail operational needs by working a flexible schedule that may include evenings, weekends, and holidays.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Comcast XFINITY courtesy services in Comcast-serviced areas
- Discount tickets to Universal Resorts
- Paid parental leave
- Tuition reimbursement of up to $8,000 for full-time employees
- Paid time off
- 401(k) Savings Plan with up to 6% dollar-to-dollar matching
- Day-One benefits
- Commission potential, including potential earnings above targeted compensation for sales overachievement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
