Xfinity Retail Sales Consultant

Comcast Resume • Albuquerque, NM

4d • $15 - $23

About The Position

The Xfinity Retail Sales Consultant engages with customers to showcase and sell products and provide an outstanding retail experience. The role includes achieving sales goals, onboarding new customers, and resolving issues with moderate supervision. The consultant works a flexible schedule to meet retail operational needs and follows company standards to support team success. Regular, consistent, and punctual attendance is required, including nights, weekends, variable schedules, and overtime as necessary.

Requirements

• High school diploma or GED.
• 2–5 years of relevant work experience.
• Communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features.
• Listen to customer needs and provide tailored solutions.
• Meet or exceed sales targets and improve customer satisfaction through follow-up and service.
• Work a flexible schedule, including evenings, weekends, and holidays as necessary.
• Onboard new customers and ensure they understand how to use and manage products.
• Collaborate with customer care to troubleshoot and resolve issues.
• Follow retail operational policies and procedures and maintain a professional store environment.
• Participate in team huddles and complete required training to maintain product knowledge and sales skills.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Understand and apply Comcast's Operating Principles.
• Prioritize the customer experience and provide seamless digital options at customer touchpoints.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Work collaboratively, remain open to new ideas, and contribute to team results.
• Participate in the Net Promoter System through huddles, callbacks, and identifying opportunities to improve the customer experience.
• Drive results and growth, support a culture of inclusion, and act in the interests of colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Eligible employees have access to a range of benefits and personalized support options.
• Commission eligibility for most sales positions, according to the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED