Xfinity Retail Sales Consultant

Comcast Resume • Spokane, WA

6d • Onsite

About The Position

The Xfinity Retail Sales Consultant engages customers in a retail store, demonstrates Comcast/Xfinity products and services, and provides attentive service to improve customers’ shopping experience and satisfaction. The role supports customers with account statements and bill payments, answers service questions, updates account information, processes service requests, and recommends service upgrades. Consultants serve as brand ambassadors, maintain detailed knowledge of products and competitors, and work toward sales targets in a professional, customer-focused store environment.

This position offers on-the-job training and commission-based earning potential. The schedule is full-time and flexible, with variable shifts that may include days, evenings, weekends, and holidays to meet retail operational needs. The role requires regular movement around the store and the ability to carry or lift boxes weighing up to 25 pounds.

Requirements

• High school diploma or equivalent (GED accepted).
• 2–5 years of relevant work experience.
• Adjust to a full-time, flexible, variable schedule, including days, evenings, weekends, and holidays as necessary; open availability is required.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.
• Communication, critical thinking and problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features.
• Provide outstanding customer service during customer interactions.
• Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
• Help customers interpret account statements and pay bills in the store.
• Answer questions about current or new services, update account data, upgrade service levels, and process general service requests.
• Act as a brand ambassador promoting Comcast/Xfinity products.
• Maintain expert-level understanding and enthusiasm for technology, particularly Comcast products and services.
• Maintain detailed knowledge of sales products and competitive offerings.
• Contribute to a fun and competitive retail environment by connecting products and services to customers’ lifestyles.
• Follow retail operational policies and procedures and maintain a consistent, professional store environment.
• Maintain regular, consistent, and punctual attendance.
• Work collaboratively, support an inclusive culture, and contribute to customer feedback and service improvement practices.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Comcast XFINITY courtesy services in Comcast-serviced areas (cable and internet)
• Discount tickets to Universal Resorts
• Paid parental leave
• Tuition reimbursement up to $8,000 for full-time employees
• Paid time off
• 401(k) savings plan with up to 6% dollar-to-dollar matching
• Day-One Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED