Xfinity Retail Sales Consultant

Comcast • Stuart, FL

3d

About The Position

The Xfinity Retail Sales Consultant engages customers, showcases and sells products, and works to provide an outstanding retail experience. The role includes meeting sales goals, onboarding customers, and resolving issues with moderate supervision. It requires schedule flexibility and adherence to company standards to support store operations and team success.

The consultant demonstrates product features, listens to customer needs, and offers tailored solutions. They help new customers understand how to use and manage products, partner with customer care to troubleshoot issues, and follow up to support customer satisfaction and loyalty. The position also involves maintaining product knowledge through team huddles and training, following retail policies and procedures, and maintaining regular, consistent, and punctual attendance. Nights, weekends, variable schedules, and overtime may be required.

Employees are expected to follow Comcast’s Operating Principles, put customers first, learn and advocate for the company’s technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities. The role requires a high school diploma or GED and 2–5 years of relevant work experience. Base pay is $15.00, with total target compensation of $23.38 including targeted commission; sales may have potential earnings above target. Benefits are available to eligible employees, with details provided on Comcast’s careers site.

Requirements

• High school diploma or GED.
• 2–5 years of relevant work experience.
• Communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Responsibilities

• Engage customers enthusiastically and demonstrate and explain product features.
• Listen to customer needs and provide solutions tailored to their preferences and requirements.
• Meet or exceed sales targets and improve customer satisfaction through follow-up and service.
• Adjust to a flexible schedule to meet retail operating needs, including evenings, weekends, and holidays as necessary.
• Onboard new customers and help them understand product use and management.
• Collaborate with customer care to troubleshoot and resolve customer issues.
• Follow retail operational policies and procedures and help maintain a consistent, professional store environment.
• Participate in team huddles and complete required training to maintain product knowledge and sales skills.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, put customers first, collaborate with teammates, participate in the Net Promoter System, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits to eligible employees, with personalized options and support for physical, financial, and emotional well-being; further details are available on its careers site.
• Sales compensation programs may provide significant earnings above targeted compensation for employees who exceed sales targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED