Xfinity Retail Sales Consultant

Comcast•Grandville, MI

About The Position

Comcast is seeking an Xfinity Retail Sales Consultant to deliver a high-quality customer experience and promote Comcast/Xfinity products and services in a retail store. The role involves learning and explaining technology and product features, helping customers with their accounts and service requests, and meeting sales targets. Compensation is $15.00 per hour base pay plus targeted commission, with total target compensation of $23.38 per hour and potential to earn above target through uncapped commissions. The position calls for a customer-focused, enthusiastic technology advocate who can work effectively in a fun, competitive, team-oriented retail environment. The consultant follows retail operating procedures and contributes to a consistent, professional store environment. Comcast provides on-the-job training and day-one benefits for eligible employees.

Requirements

High school diploma or equivalent (required).
2–5 years of relevant work experience.
Ability to adjust to a flexible schedule that meets retail operational needs, including evenings, weekends, and holidays as necessary.
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes and move around the store constantly.
Communication, critical thinking, problem solving, customer focus, persuasion, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

Engage customers enthusiastically and demonstrate and explain product features to improve their shopping experience.
Provide outstanding customer service in all interactions.
Meet or exceed sales targets and improve customer satisfaction through follow-up and service excellence.
Help customers understand account statements and pay bills in the store.
Answer questions about current and new services, update account data, upgrade service levels, and process general service requests.
Act as a brand ambassador to promote Comcast/Xfinity products.
Develop and maintain expert knowledge of technology, especially Comcast products and services.
Maintain detailed knowledge of sales products, including competitive information.
Contribute to a fun and competitive environment and connect products and services to customers’ everyday lifestyles.
Follow retail operational policies and procedures to maintain a consistent, professional store environment.
Follow Comcast’s Operating Principles, prioritize the customer experience, learn and advocate for products and digital tools, work collaboratively, participate in the Net Promoter System, drive results, support inclusion, and act responsibly toward customers, investors, colleagues, and communities.