Xfinity Outside Sales Representative

Comcast • Frederick, MD

3d

About The Position

This role promotes and sells XFINITY Residential products and services within an assigned territory through individual direct sales and/or sales to multiple dwelling units. The representative builds customer relationships and uses product knowledge and sales experience to meet sales targets, maximize sales, and win back customers. The work includes door-to-door canvassing and explaining product features, benefits, pricing, campaigns, and advantages over competing providers. The position requires walking or traveling door-to-door for considerable distances in varied weather and may require obtaining and maintaining credentials or licenses to sell or design alarm systems where required by law. Employees are expected to provide a customer-first experience, learn and advocate for Comcast products and digital tools, collaborate with teammates, contribute to the Net Promoter System, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities. The role requires regular, punctual attendance and may involve nights, weekends, variable schedules, and overtime.

Requirements

• High school diploma or GED.
• 2–5 years of relevant work experience.
• Ability to walk and/or travel door-to-door considerable distances in all types of weather conditions.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Ability to obtain and maintain any legally required credentials or licenses for selling or designing alarm systems, where applicable.
• Adaptability, communication, critical thinking, problem solving, persuasion, professional integrity, resilience, self-motivation, and workplace organization.

Responsibilities

• Promote and sell XFINITY Residential products and services through door-to-door canvassing in an assigned area.
• Demonstrate current knowledge of XFINITY Residential products, including features, benefits, pricing, and campaigns.
• Communicate effectively with customers and develop rapport.
• Evaluate customers' existing and potential product needs and make recommendations.
• Increase customer understanding of Comcast products, pricing models, and benefits compared with other service providers.
• Evaluate competing offers and explain the advantages of Comcast products and services.
• Obtain and maintain credentials or licenses needed to sell or design alarm systems where required by law.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other assigned duties and responsibilities.
• Put customers first, support seamless digital options, and contribute to a positive customer experience.
• Participate in team collaboration and the Net Promoter System, including huddles and callbacks.
• Drive results and growth and support an inclusive culture.

Benefits

• Commission eligibility for most sales positions under the applicable plan.
• Benefits for eligible employees, described as personalized support for physical, financial, and emotional needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED