XDT Market Supervisor

Lowe's Companies, Inc.•Linton Hall, VA

8d•$61,600 - $102,900

About The Position

The XDT Market Supervisor leads a market-based team responsible for Lowe's delivery operations and customer experience. The role manages the productivity, schedules, and work of local Lowe's associates; oversees inventory flow and warehouse operations; and coaches and trains associates on Home Delivery processes and systems. The supervisor addresses customer escalations and same-day delivery issues, works with third-party delivery providers and internal supply chain partners, and uses performance metrics and audits to identify and implement process improvements.

Requirements

Five years of supply chain leadership experience.
High school diploma or GED.

Nice To Haves

Two years of supply chain leadership experience.
Bachelor's degree in Operations, Supply Chain, or a related field.

Responsibilities

Manage a market-based team, oversee delivery operations and performance management, and analyze call metrics to identify process improvements.
Interview, hire, and train associates on Home Delivery processes and systems.
Motivate and manage associates daily and create and promote daily schedules.
Communicate with customers about escalated issues, lead problem-solving efforts, and improve customer delivery experiences.
Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers.
Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
Lead and influence others to deliver business results using knowledge of Home Delivery Operations and Call Center processes.
Work with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
Communicate delivery successes, opportunities, and recommended solutions regularly.
Maintain dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to in-home customer delivery.
Engage with the warehouse to support associate engagement, inventory management, and warehouse operations.

Benefits

Paid time off for vacation, holidays, sick time, and volunteer time, subject to role, tenure, and locality.
Health, dental, and vision insurance.
Life and disability insurance.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's associate discount and discount platform.
Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility.
Wellness programs.
Learning and development opportunities.