XDT Market Supervisor
About The Position
As a Market Delivery Supervisor, you lead a team of Lowe's associates to operate delivery services and provide exceptional customer service. You manage local associate productivity and delivery operations to support supply-chain efficiency and customer commitments. The role includes managing, coaching, and training Cross-Dock Terminal (XDT) associates; overseeing inventory flow, schedules, and daily tasks; and resolving customer escalations and same-day delivery issues. You will foster a positive team environment and work with third-party delivery and logistics partners, Lowe's Supply Chain teams, distribution nodes, warehouse teams, and store operations to support operational excellence. Lowe's describes support for career development, a culture of belonging, bonus opportunities, and comprehensive benefits. Benefits eligibility varies by program and associate eligibility.
Requirements
- At least 5 years of supply chain leadership experience.
- High school diploma or GED.
- Effective problem-solving, change leadership, communication, and team-orientation skills.
Nice To Haves
- Bachelor's degree in Operations, Supply Chain, or a related field.
Responsibilities
- Manage a market-based team and oversee delivery operations, performance management, and call-metric analysis to identify process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates each day, creating and promoting daily schedules.
- Communicate with customers about escalated issues, lead problem-solving efforts, and improve customer delivery experiences.
- Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers.
- Use the Warehouse Management System (WMS) for inventory reconciliation and audits.
- Lead and influence others to deliver business results using knowledge of Home Delivery Operations and Call Center processes.
- Coordinate with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations.
- Communicate delivery successes, opportunities, and recommended solutions regularly.
- Maintain dialogue with third-party logistics vendor partners to resolve claims and complaints related to in-home customer delivery experiences.
- Engage with the warehouse to support associate engagement, inventory management, and warehouse operations.
- Resolve same-day delivery issues and build a positive team environment.
Benefits
- Bonus opportunities, including possible annual bonuses based on eligibility.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, depending on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program, including work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broad discount platform.
- Possible enrollment in Lowe's Employee Stock Purchase Plan or deferred compensation plan, and grant awards, based on eligibility.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
